Musa del Pacífico, S.A. de C.V. - 01000 Ciudad de México

Terrible Service, I bought 18 Vios Screens in SORIANA (They have 4 years warranty) 6 were damaged in less than a year and the first shipment we made to repair the 1st Screen has been lost in the REDPACK parcel and they do not give any answer to this provider. The screen was sent from November 3, 2020 and as of February 10, 2021 they do not have a solution

Good afternoon, I bought a 43-inch television, in Hermosillo law, after 2 months it breaks down, the law does not know who to call, I contacted muse support, and the disappointments begin, I have a year that they tell me we are waiting for you give us a solution to your problem, we are pressing for a solution as soon as possible and nothing. But since I am calling they give me the same answer.

I already went through a similar situation I started 2 years ago and as soon as I solved it in this year 2021 with warranty latam suport I had to go to sue PROFECO and due to the pandemic it took a long time but I solved it and they gave me my money back. I bought another screen VIOS 58 "And after a year the volume goes away and they have already taken the screen is 2 months old and according to what tarada of 3 to 6 months, but I do not believe them that is how they had me with my previous problem. I am going to go to PROFECO tomorrow July 6, 2021 and file my complaint since it is a robbery and they are not responsible. EYE WHEN BUYING, LOOK AT WHO GIVES THE GUARANTEE. I BUY IN SORIANA AND NOT WITH * PACIFIC MUSE * WARRANTY LATAM SUPPORT NOTE: DO NOT WAIT FOR IT TO SOLVE THEM, THEY DO NOT JUST MAKE YOU WASTE YOUR TIME. AND IF IT IS POSSIBLE AND THE FAILURE DOES NOT IMPLY THAT IT WILL NOT TURN ON OR BE SEEN, DO NOT SEND YOUR SCREENS TO BE REPAIRED WITH THEM NO LONGER YOU WILL SEE THEM. A THOUSAND TIMES PAYING OUTSIDE IT WILL AVOID MANY COURAGES, WASTE OF TIME AND NOTHING IS ACHIEVED. IF SOMEONE HAS ANOTHER POST IT TO MEET THESE DAMN RATS. Thanks for your attention.

Hello, do not buy anything in this company since in less than a year it breaks, I say so because I bought a VIOS TV and after 10 months it was no longer useful and they sent me another as compensation that was repaired and after 5 months it already burned like that that in the end I end up losing money and no one was responsible

They gave me a 47-inch TV as compensation supposedly for my previous 55-inch equipment that did not validate the warranty and they were with it for a year with no response or anything. And the 47-inch equipment that they gave me arrived with LED failures, the damaged screen with a supposed one-year warranty, now they tell me that it is not applicable because the pixel does not cover more than 10% which is only 5% damage and for that does not cover the warranty, I demanded the return of my 55-inch equipment that I gave them and now they tell me that they do not have it with them that they are discarded they are lying scammers who only take advantage of customers and steal you by giving bad products state and do not honor their warranties. I need a solution and my return of my original equipment that I gave them and they take their damaged equipment that scammers gave me

Do not buy anything from the Vios brand! I have been since December 30, 2020 that they took my screen MUSA DEL PACÍFICO, SA DE CV for "guarantee" and it is the date that they do not return my screen, every time I call by phone they only say that they do not have the part or that it has already happened to another department but they never give a date of when they will have a solution, a terrible company it is a shame that they continue to let these devices be sold, they only steal people's money.

It occurred to me to buy a screen in the LEY store, and after 4 months it was damaged, I went to the store to have the warranty validated, they told me that they had already finished with them, only with the supplier, I went to the supplier they took away the device more than a year and a half ago and I think it was already stolen or sold again and perhaps in the same store LAW XALISCO; NAYARIT. What a shame they give ghost companies, and the worst that they overlap, PROFECO does nothing to support the client, it is sad that $ 4,000.00 for beggars; Another thing I can not give less stars because it does not let me show the msg

Disappointed!! I trusted the Musa del Pacífico company, I thought I was going to have a prompt response, but I have already been waiting for my 50 VIOS team for 7 months, they say that they will replace my team, but with the comments that I have read, I am disappointed that they are scammers! These comments shouldn't just stay here, we have to make them viral on social networks!! For your crappy product brands to disappear!! ??