Mushi Motors Tulum - 77780 Tulum

UNA GRAN ASQUEROSIDAD DE SERVICIO, ESTUVE TODA UNA SEMANA DANDO VUELTAS CON MI MOTO, LA TUVIERON EN EL TALLER TRES DÍAS Y NO LE ARREGLARON LA FALLLA, NI EL SERVICIO SABEN HACER, OBVIAMENTE ME QUEJE POR TELÉFONO Y LA SOLUCIÓN DE LA SEÑORA HORTENCIA FUE BLOQUEARME. FUERA DE QUE NO ARREGLARAN LA FALLA DE MI MOTO ME COBRARON Y NO QUISIERON NI REPARARLA NI REGRESARME MI DINERO ¡¡NO VAYAN A MUSHI MOTORS !! SON UNA ESTAFA

I'm starting a law sue (profeco) against this company please contact me if you want to participate, they didn't fix my atv, they are asking me full payment and they don't give me any solution since 11 days, so please help me as witnesses if you have same situation, send me a message. Estoy iniciando una demanda en la profeco en contra de esta compañía por favor contáctenme si quieren participar, ellos no me arreglaron mi atv, no me dan solución desde hace 11 días , ayudenme como testigos si tienen una situación igual, envíenme mensaje.

Quick service

very unfriendly and unhelpful

They do a good job for a good price. I'm happy with the service I got for my motorbike

Got my bike checked, fixed the breaks, put new mirrors on, fixed the speedometer and put on a new back light cover for only 710mx and was done within 6 hours. Great service and they speak English.

Not a very good experience...No chance I would leave my motorcycle with these guys they charge you like a car for a simple service...You can get better service and cheaper 3 blocks away.....

Visited twice, and had a great experience in communication both times! Not sure the situations where people left poor reviews, but like anything in Tulum... you must be patient and communicate clearly. Hortencia is who I spoke to both times, she speaks english and communicated clearly if I had any questions. I bought a second hand italika on facebook marketplace, and alter realized that the shifters were bad on my moto. I immediately went over to Mushi Moto to ask them for diagnostics, and I ended up doing a full service (check the full bike, my current shifting issues, and oil change, etc). Full service was ~2hrs same day if you drop off early enough. AND even as I handed my card over, Hortencia insisted I ride my bike around the block to make sure I was satisfied before I paid and left. Thats some customer service I havent seen in the states before ? I also bought a storage bin, and they installed it for 50p right there as I arrived. Super quick and nice service. Just to note the hours are a bit different than listed on google. Where I arrived at 8am on a Saturday but they didnt actually show up until 8:30/9am. And when I picked up my bike they open at 9am, but google shows 8am. So just whatsapp them to clarify before heading over. & I when I picked up the receipt said 100p over what I was quoted when I dropped off. BUT was corrected immediately, so little things like this make it four stars, just under perfect.