Nacional Monte de Piedad - 97000 Mérida

Good attention

Excellent attention from the staff. Many people go to this branch, therefore you have to wait several minutes to be attended. Regarding how the items are returned, in my case they were returned to me in the same state in which it was pawned (without damage).

Very good service, very attentive employees.

The place is clean, but it takes staff to clear up doubts.

Last Wednesday, May 6, the national Monte de piedad, was crowded with more than 3 blocks waiting for me to pass, and to make payments or to pawn their clothes in full pandenia from Mérida Yucatán.

30 min waiting for you to be attended and nobody does it because there is nobody and those who are, are talking or eating while there is a line of people waiting!

Today I went to play my ring and when I got home I saw that it was damaged. THAT COURAGE that damages your clothes, for this company it is only money, but for their "clients" they also have sentimental value. I called to make the complaint and they tell me: "For the next time, open your jewelry inside the branch because once outside, they are not responsible." That is, it does not matter your excellent history of years as a client, if I have a complaint I am a liar !!!! I got a supposedly better trained and experienced "old" appraiser, but with all that "experience" gave him a DEVIL BRAND LIMAZO in a place that you see when I use it. Now even if I pay to be polished by the scratch that that IM gave him ... IL CANNOT BE REMOVED If you can do not pawn there, and if you need to go, make the clarification to the appraiser

Bad attention, bad attitude, bad service and they only have ONE executive in the whole city. If you need any paperwork, he is the only one who can do something, from then on may luck be with you.