NAOSA CHEVROLET - 44530 Guadalajara

Today I took my car in for a crash repair. I requested an agency for greater confidence and tranquility. I felt worse than if I were borrowing. The "advisor" who received my car was super rude. He attended me very reluctantly and ran me without explaining the procedure. Very bad!!!! I do my services in another agency and if it weren't for the fact that my car is there I would NEVER stop again.

Very badly I drove my truck due to solenoid problems when I pick it up I see that the upper end of the hood is bent they tell me that they are going to take care of it and repair it after three days they tell me that this list I am going to get it today Wednesday 06 April 2022 and it turns out that my windshield is broken I don't know what's going on with your technical staff but they should be more careful and be professional in their work they charge very expensive and are ruining their reputation definitely I don't recommend it nor will I ever stop there again we think that because it is an agency the work is going to be long and it is not

I went to accompany my parents so they could leave their truck for repairs, because they were hit, the attention of the service advisor was very indifferent, unfriendly and bossy, she forgot that she was dealing with older people and also nervous. There is no pedestrian entrance to the service area so tread carefully. The place outside is clean. Hopefully delivery will be different

The truth is that this time I didn't like the service... the dirty car... since I didn't do a major service, they didn't clean well or what?

The worst experience in having a vehicle of this brand, at first they insisted me to buy it an onix 2021 with the best technology and onstar service etc., I paid for all that type of services to be aware of the unit that is not cheap for what Actually, it serves at 3 or less months, it already required padding and battery service that they told me that it was the first time that I took it, I totally trusted them because you think it belongs to the agency directly as they know what they do. The one from the workshop commented to replace the battery because it was under warranty after almost 11 thousand km, he arrived for my unit and he told me that it was not necessary for everything to work, after a few months he would require the service again, which was not explained to me at one point. that it had to be exact at 12 thousand and then at 24 because if not, there were no guarantees at any time they told me that until today that the vehicle has several faults and they do not want to be responsible, in this service I left my vehicle with Miguel the person who received the unit and tells me that I would be there at 1, I would arrive at 3:30 to allow time when I arrive I see my vehicle in the parking lot and they mark Miguel and he tells me that he was checking it when I saw that he was in parking without doing anything to him, that kind of lies and little responsibility is a very serious offense towards a customer, I get annoyed by the situation and it still takes 1 hr to deliver something that I no longer needed despite that they pass the unit immediately and in one 0 min as it was when they had more than 8 hrs in the place and seeing that they were doing the service when they did not even scan and give me something that they did not review as it should be left unhappy and they gave me an exit without paying that it was another day to pay the next day the board failures begin, I without being able to take it, I explained to Miguel the failures that it presented and said bring it and for you to pay me because they are charging me I think I was not going to pay for a poorly done service, I take it because the unit does not turn on, I spoke to the insurance company to be able to pass the battery that was the one that was damaged but it was not avoided from that day of service now they say that there is no guarantee of it being that the car has 8 months so that present noises, battery, dashboard maintenance etc, Arturo who was the second person who attended me simply told me to speak to GM because we cannot do anything, you are supposed to take him to that workshop to have the direct deal and it turns out that ue no. that I have to fight the guarantee of imperfections to the company. It is not fair for me to buy a new vehicle so as not to struggle with the purchase of a pre-owned one that you know already has problems. To pay for such an expensive car with services that in the end they will not be responsible.