Net Pay, SAPI DE CV - 66269 San Pedro Garza García

I bought 1st terminal and it served me like 2 months and then it broke down, they did not respect the warranty for the reason that it was a blow (I don't know if it was really the blow, because my assistant used, he told me that it has not fallen). ok no way I went back to purchase because I like that the commissions are lower, and I WAS A LOT of time to receive my invoice. In all businesses they only occupy the order number, and your data to invoice and here NOOOO. You have to open the case and I send my data and order number, and noo))) they closed the case for the reason that I have to send them my tax certificate OK, I opened a new case, sent the information and I was REJECTED again for the reason that I did not send them proof of payment, CHIN! I told them that by chance they do not use my marriage certificate, or blood test to generate an invoice ??? With the order number it is ENOUGH to generate the invoice, in your system all the order status appears, which was paid and delivered. It may be that it is a good terminal, but they have to FACILITATE the billing process

Be careful, this company is not versatile at all, terrible at solving problems, it is not possible that not even two charges could be made, the first charge without problems then it takes more than 10 days to return to make another charge and it turns out that they blocked my account because of bad I manage being that I hardly even use the QUE BARBAROS service, their operations and their solutions to problems are similar to those used by banks in the 70s

I have been exactly 1 month trying to recover my money by generating a change of account holder And they just spin me around! And round and round and that opens another case and another and another. Terrible problem solving They owe me a large amount of money and the truth is I am not going to give it to them because it cost me and I trusted their company. Now they are supposed to give you a business ID and it turns out that it is between launched with two more people. And they tell me; you have to make another case and send your documents. (Which I have already done a thousand times) and so ... they spend it!

A company rubbish. In our case, it was recommended by BanPay. Very cheap price and the commercial tells you to request several physical POS when your store is online to finally waste time and end up hiring it with your trusted bank since they lose the documentation, they do not follow up, they ask you for information on a thousand things that they do not they have nothing to do with the business, well ... Better opt for other options if you don't want to waste your time with NetPay. Commercial banking is preferable to these beach bars. Not even the CEO is capable of answering an email and showing his face.

The service could seem very practical and the company's image very good, but in reality I don't know how they operate. It is not possible that with so many years in the market they have third world processes and services. It became a nightmare, at first I used it little and to be able to raise limits I sent them documentation over and over again and nothing, they rejected everything without sense. I made a change of address to have my data up to date and it is the date that the platform does not modify it. The worst thing is that the month I made the most charges on credit cards, it turned out that they did not make me a CFDI for commissions and VAT. It turns out that one has to call by phone, be lucky that they answer you in less than 10 minutes and that they sign up so that the commissions they charge you are billed. It seems that they are dealing with an informal trade when one had already sent them a record of the fiscal situation. It is a company shame, they have neither head nor tail, I can't understand how they can operate. Really look for other options like Click, iZettle, Paypal or Mercado Pago. I've been using the latter for a month and I'm pleasantly surprised. Not even because I have acquaintances who work in this company.

Be very careful with this company. They sent several foreign people to my address who were very rude and did not have documents of legal stay in the country. How do you hire them? I canceled the service and they took money from my bank account without my authorization. This company uses your information to invent charges and the most worrying thing is that by offering financial services, their charges are made automatically even without the authorization of the account owner. I recommend the terminal service with more professional companies like MercadoPago, Banamex, Clip. RESPONSE TO NETPAY'S COMMENT: I ​​understand that you want to disassociate yourself from the staff you sent to my office saying you don't know them, but when I called you yourselves, you told me that you do subcontract to other people to send us your terminals and make payments, just these The same people gave me their terminals and the contracts when we started working with you. How could they be impostors if they gave me their terminals with which we did operations for several months? Honestly, it does not inspire confidence that my clients' money collections are within a company that is not transparent in its processes, with personnel without legal documentation and that also takes money from your account with phantom charges. By the way, this collection never They didn't want to bill it either. *** I have been using MercadoPago for several months and I really recommend it 100% ***

They don't even deserve a star from me. It is one of the most unprofessional companies!!!!!! where it seems that the only thing that interests them is to sell terminals and lose clients to whom they would provide services, sadly after the purchase is when one begins to struggle, buy the Smart terminal and it is NEW, I could never use it, and that before After making the purchase, investigate, call and make the purchase by transfer, I am very upset by the unpleasant experience that I have had and why your response is that I place that terminal with someone else or that I can use it but with another business? so bad is their service that they cannot place it on their own merit??? In total, the necessary information was never given to me, after raising several cases of unlocking commerce via mail and calls, even so the unlocking of the terminal was denied and I request my refund and they comment that it does not apply!!!! Now I will have to take the case to CONDUSEF AND PROFECO!