NEW MOON HOSTEL - 97000 Mérida

Excellent Hotel! Located in the heart of the city. The rooms are clean, neat, and spacious. Wifi works well throughout and free parking is provided by hotel.

Excellent place to stay. Great service and great location!

Wi-Fi is good. It's quiet too. Lack of air-conditioning makes the dorm a challenge to be in. The mattresses are not very good either. Mostly clean but the bathroom smells sometimes and a lot of the lights are broken

Stayed in the 16 Bed room. The mattress was old and dirty. Same with the bathroom. There are two ceiling fans which are quite nice to sleep. Staff was ok, could be a bit more friendly.

I can't recommend this place as we arrived there at 6:30 am after a long bus ride. Nobody showed us around, they just said, the room is ready at 3 pm, but we were not allowed to use the common bathrooms before that. We just wanted to relax in the lobby for one hour until the cafes open and were asked to leave as we can't "hang around" here. Then we looked for another hostel and canceled our reservation. Very unfriendly owner and staff.

The front desk asks random people to sit in there spot while they leave for long periods of time and when the other person is asked things they say the wrong thing or say sorry they don’t work here. Why not leave a sign to say when you’ll Be back? The first time this happened I was extremely confused as I asked to use the bathroom in common are while staying there and the person said no it only for the Cafe. I asked the Cafe and they said it belongs to the hotel it all does. So I went back and he said he doesn’t work there. So I asked where is the person who works there they said I don’t know. So I just went to my room because I decided to leave if no one can give me a straight answer.

There is way too much noise in the first floor. I could hear when they open the door and any noise in the lobby including the long and unnecessary conversations from the staff manning the reception desk. The bedsheets were dirty and had long hair from previous guests. I had to ask for them to change them which they did. Towels were very old. The bathroom was filth and never cleaned. I stayed three nigths there because I had already paid. Bottom-line do not stay there. This is not a Hotel, it is less than a hostel and the only good thing is the location. Pay the extra 15 dlls and stay somewhere else. Staff is very friendly and helpful. However, that does not make it up given the poor hygiene and lack of overall comfort.

The hotel from outside is nice, but from inside, my bathroom was not so clean.The water in the shower came up and was clogged, I had a lot of water in the bathroom all over the floor; in the toilet the water tended to come to the surface and stagnate. Moreover, I did not have a hair dryer, I was told that there was none left, I asked again later, I was lent one that worked only once. Finally, I don't know how it works in Mexico but for 11 days my room was not washed, they didn't offer it to me, I had to ask for new towels, which they gave me thanks. The room is spacious but the spring bed is of average quality. The location of this hotel is good, in the center of this, but then there is a big problem, a CLUB/ Bar / restaurant just next door, on Thursday, Friday Saturday impossible to sleep, we hear everything as and yet I brought earplugs. When you have 11 hours of flight the next day and you don't sleep at all during the night it's really annoying !! Also, the room being next to the reception, I could hear all the conversations, the people ringing the hotel during the night; It's not the best when we like to have a good night. The staff is nice, the man working at night in particular is helpful. On the other hand, one day, in the morning, I left the hotel to have my breakfast outside ( because during my stay there was no more cook, I don't know why) and while returning from my breakfast at 9 am the hotel was locked! I could not enter at all inside. I waited 2 hours until someone from the staff arrive, I arrived 2 hours late at my meeting at work. I understand that there is a lack of staff maybe at certain times but I don't understand why nobody warned me that between 9:15 and 11:30am there would be nobody!! At least they could have give me a key. Fortunately my flight was not on that day, otherwise I would have missed it! because of course nobody answered at the reception when you ring the bell on where you call since there was no staff. It could have be a better stay to be honest !