Nissan Torres Corzo Insur - 04530 Ciudad de México

One of their vendors made quotes that necessarily included accessories that I neither wanted nor was interested in, arguing that the cars came from the plant like that, accessorized. He attended with reluctance, carelessness and disinterest, his name is Josué Portuguez.

Customer service is very bad. The people who answer the phone do not know how to give reports. I don't know they worry about informing the client about the repair of their car.

Negative opinion service: It is the second time I visited this branch, and I think the last, I took my car to service and there are four options that they give you as a service: standard, silver, gold and platinum, no matter what maintenance you have. There is a possibility of these 4 types of service, in Honda, Toyota, Kia, Renault, and Jeep where I have done the services of other old cars, there is only one type of service, because they have diagnosed the wear of the parts, so you know that are three maintenance of more or less $ 1,800 and then a large one of approximately $ 5,000, but Nissan or at least this agency does not handle it that way, if you do not know and do not ask, they assign you the platinum mtto and you pay almost 4 times what You had an estimate (almost $ 10,000), that happened to me the previous time and I don't even accept it, this time I bring it to service, now I do get abused and ask for the Standard. (Be careful if you see the photo that I upload, this option does not even appear), total I asked for the $ 3,250 silver ... But as expected, they called me and gave me an emergency list and the total was $ 12,000, ?? ???? How ?????, If the last time I made him platinum it was almost the same ...... Well the fact is that they are looking for how to fit the tooth ..... Very unfortunate .......

Since February 10, the adviser Germán asked me to give you your section of $5,000 pesos and with this I already requested the unit. He very kindly told me the car would take a maximum of 1 month. After this, I deposited the total down payment of the car for the quote that was sent to me. And believing that this would speed up the process. It is already April 18 and there is only news that they could arrive but without a date. They should consider being more honest with delivery times and more vigilant in reporting weekly to their customers.

Very bad experience in this agency I carried out the process for a versa I made the transfer of the down payment after a few weeks they told me that the credit could not be made and that I had to pay the cancellation so that they would return my down payment and make the payment and until the Today my deposit nobody knows where the agent was, I was blocked from looking for it and since it was no longer in the agency, all the administrative personnel say they do not know what happened to my down payment, I do not recommend it at all, they only disappoint you with the down payments. Lousy agency.

The treatment is very good, however I have had some disappointments, I requested a skull for my car and ended up canceling the purchase, since I had been waiting for a month and still did not have a date for it to arrive from the plant. I made the request for my refund, they told me that it would take between 5-8 days and two weeks passed without receiving the payment. In addition to this, I requested a spare part and in the same way, two weeks have passed and they still have not arrived. It is a pity that these things are happening, since I am a customer for many years and I had not had this type of problem