NITSUGA ELECTRONICS - 77514 Cancún

My case was this, I asked LG for a warranty service, I contacted Nitzuga then I told him about the problem and they went through the TV of 55 ", by the way there was only one person to move the equipment and according to recommendations of the brand that is a tv of 55 must be moved by 2 people, until then we could say that everything was fine, but when they returned the equipment was hit from the back by which I contacted the young lady who initially called me to pick up the tv, not I received an answer to my messages, after several days I wrote to him again, and he tells me that the TV came to his workshop, for which I got a little angry and I reminded him that from the beginning I asked him to be careful in transporting it because It was a new equipment with a value of 18,000 mxn, to which she replied that they had special equipment to transport it to the TV, at the end of the day if they are going to request a warranty service for LG they ask that it not be from Nitzuga Electronics, for S Ony I think that they will not have an option because it is their service center, but Lg has more options because after the incident that I was not solved with nitzuga, I spoke to LG and they sent me technicians from another service center, and they were very kind the review at home, which is what Nitzuga should have done to avoid hitting me the back of the TV that is completely aluminum.

I bought a magic remote control for LG TV. If they had existence. It works well. Authorized distributor for LG. NOTE: the bad things do NOT accept credit or debit card and say that it is and that is the way it is why the company does NOT suit you. The owner does NOT care about customer service.

I dialed twice, for a warranty service, they told me that their service hours were from 10:30 am to 3:00 pm, I arrived at 2:00 pm, and closed, neither of the two numbers I contacted had Answer, I had already read bad reviews regarding their service, and now it turns out that they leave the job out of time, Sony should take away the authorized service concession, and be able to give it to a company that really cares about giving service.

The worst service not only in repair, but in customer service. We delivered our new TV under warranty that presented a damage, repaired it, covered with a red sticker both corners where the screen protection was lifted and everything looked in order. When we arrived at the house, we removed the protector and there was damage to the corner of the screen. In addition the fault persists and now they do not want to accept that because we signed the exit, when they had covered the damage. They are liars, cheats, NEVER take your appliances there.

Shameful that they are Sony authorized service center. We left a TV since September 2020 we are January 2021 and there is no date there is nothing they can say simply move and move the delivery date as they sent the card to repair. Itzel, the person in charge of the calls, does not answer and does not give a logical reason or anything, hangs up the calls after one ring and does not answer the WhatsApp, unfortunate, unfortunate service.

Very good service, they serve you in a good way and quickly, it is highly recommended.

Terrible service, from the operator to whom you address to the reception. Horrible place they told me that in 25 days my team would be ready and so far almost 2 months and they have not given me an answer.

only open 4 hours a day from 11am to 3pm and none during normal hours working people can go they are closed on weekends and this is a service center for some of the bigger companies LG and Sony . What harm would it have then to open a few hours on the weekend? the service is so slow that you can feel old while you wait. The problem is that they are the only ones in the city.