Occidental Tucancún - 77500 Cancún

The one thing that stands out the most is the Great staff, we had water leak in our ceiling and as soon as we told the front desk they were on it. They came in fixed the leak immediately and offered their apologies and did it with a smile. The buffet omelette's are amazing and so are the croissants very fresh. When sitting at the pool the staff is very attentive and assured we were always taken care of. The rooms are not great but the beds are super comfortable. We came with a big party and when we were making reservations for dinner the lady always made sure to accommodate us and she went that extra mile to sure we were happy. Thank you had an amazing time while visiting Cancun.

This resort was quite nice however there were a few things that prevented the 5 star review. First the good : Premium room which was huge and very accessible to the beach and pool. Had its own pool chairs, mini fridge and was definitely an above average room Premium services such as use of premium lounge and premium alcohol Very good seafood and Mexican speciality restaurants Pools were nice and always had space. No problems getting a pool chair. Excellent location and beach The not so good: Buffet food at breakfast and lunch could have more options, food didn’t taste very fresh here Took a while to get drinks at the bar Sometimes they couldn’t make certain drinks The lobby bar was packed to the point where you couldn’t get a drink past 9pm Not much happens after 11 at the resort Could have more entertainment options

Excellent resort. Wonderful views of the beach and great crew to keep the fun going. Although the buffet was a bit on the smaller side, the quality was great. As mentioned before,the crew at the pool did a good job keeping you engaged and went out of their way to make sure you had a good time. And lastly the views of the beach were amazing, it feels photoshopped even when you’re standing their in real life. Unbelievably beautiful!

Honestly one of the worst hotel experiences I’ve had. The hotel room itself was fine and the beach was nice. But for starters, everyone at the front desk I spoke to was rude and generally unhelpful, and there were a bunch of arbitrary rules that they were only willing to cave on when pressed - like you have to make a dinner reservation for their restaurants by 4pm, and you need a reservation to dine there, so if you check in after 4pm or didn’t know about the random rule, they act like you’re out of luck. We got a coveted reservation for the Mexican restaurant and 70% of the tables were empty. Which brings me to the food - at the Mexican restaurant some dishes were decent (though a long way to fall from eating at any normal restaurant outside of Cancun), but at the buffet everything was cold/lukewarm and generally questionable. It's an all inclusive, sure, but don't punish yourself by eating this hotel's barely edible food in a country with such amazing cuisine. We only stayed one night but the morning before we checked out I got horrendous food (or water) poisoning and spent the afternoon throwing up, and it took days after that to feel normal again. This was the worst way to end my two week trip around Mexico. I will say, everyone outside of the front desk I spoke to - the bellboys, our waiter, the pharmacist, the woman organizing covid tests - were all perfectly lovely and helpful. So at least there was that. I’ve stayed in hostels that serve better food; if you do stay here, do yourself a favor and eat elsewhere

Love this place!! It’s a comparably quiet place compared to other beaches in my experience and the price is really good! The food could be better and there could be more entertainment on site but it was fun nonetheless. The cleanliness was good overall and the service was very friendly. The hotel room is in need of a more modern update but it was in good shape and the beds were comfortable. Would recommend for people on a budget and looking for a quiet getaway.

If you don't want to read the full review, in short, if your looking for a hotel in the price range of this one, I suggest paying an extra hundred bucks or so to test out a different one. Currently on day 4 of 10 here. It's alright , but there is a lot left to be desired. This was the one and only time I decided not to pack any basic toiletries such as lotion and conditioner thinking as it's a staple at all hotels but they do not have it here in the rooms, nor upon further request at the front desk do they provide it. The food is mediocre at best..quite repetitive and not much selection. If it was a 3 star resort I would say it's acceptable but for 4 stars I would have expected a lot more. Most of it is some form of over cooked slow cooked food lacking flavour and variety...no variety. Desserts are horrible and the same every night, extremely disappointing. There is no food allowed outside of the restaurants ie on the beach or poolside. Oh and no hot tub located on the premises. The service we have had from all the staff members has been very courteous no issues with that and the beach is wonderful. Nightly entertainment has been excellent. If it wasn't for that I probably would have given it 2 stars based on food alone.

This hotel is a bit older but right on the beach. Check in was fast - check out not so much. The rooms are average (bed was super comfy) and the pools are nice. Wait staff are good - polite, attentive and fast. Food at the buffets became repetitive really fast (to be expected) and the food was almost always room temperature never hot. The Italian restaurant was the same with the exception of the made to order pasta. The seafood restaurant, however, was excellent - tasty, hot and excellent service. In addition to cold food, we had no hot water during our entire 2 week stay and no water pressure for 3 days (thankfully they fixed that). The final disappointment - which had nothing to do with the hotel, was the vast amount of seaweed that made swimming a hard no. Overall - we had a good time and we are satisfied but paid way too much for what we got. Won't be returning but for a combination of reasons. Not a bad resort but we have had better experiences at lower rated resorts.

The location is amazing, the most beautiful beach I have ever seen. The hotel was spacious and our room facing the ocean was also nice. There is enough space for your luggage, beds were comfortable and the bathroom was clean (the room as well). Air conditioning was a little too much for us, but we were there in February. Service is okay, and the food as well, however it can be a bit repetitive if you spend a long time there. The seafood restaurant was superb. If you are looking for a hotel with good value for money, this is a good choice.