Ocean Breeze at Nuevo Vallarta - 63735 Nuevo Vallarta

Terrible service and customer service from the people in charge, I stayed at the hotel a week ago and to begin with they gave me a dirty bathroom room, I reported it but they seemed not to care, in the area of ​​the pool and the beach the waiters They do not attend, they take too long and the person with the towels is super arrogant.

I stayed 5 days at the hotel, when I arrived there was a truck and I had to wait 2 hours to get the room, the treatment of the horrible staff, when I arrived my room the bathroom was dirty, the bedroom smelled like raid, and there was a smoke detector fire Just above the bed and a green light flashed on my face, the next day some relatives came to visit me and they were not allowed access because they did not receive visitors, I asked if they could sell me a pass and they told me it was 1200 per person but that they could not use the pools, only the bathroom and the beach lounger, they did not include anything, besides that they had to consume, very rude, they did not enter the hotel, they were in the beach area and they were kicked out, after I asked for my car to leave the place and they began to tell my relatives that their towels were theirs when they did not even enter the hotel, the night I returned the guard at the entrance did not want to let me sleep in my room because there was It happened to relatives and that was not possible, I got angry and told him that I was staying and they left me outside for more than 20 minutes, when I asked for the car it took 40 minutes to bring it to me even though I had asked for it from the room. They were very rude, very poor attention, and much to be desired from the facilities.

Terrible experience. I traveled with family for 8 hours and when I arrived at the hotel, it turned out that THEY DID NOT RESPECT MY RESERVATION. The worst thing was the attitude of the staff, since they "welcomed" us with tricks, checking us in and inviting us complimentary drinks. They passed us a bar, where a girl "attended us" and offered us the famous "talk" of the resort. I mentioned to him that I had no interest in taking it, because both my family and I were exhausted from the trip, which bothered him and he rudely questioned the reason for not wanting to take the talk, then he "invited" me to move with my family to the Mayan Palace hotel in Puerto Vallarta, which was also of no interest to me. That caused him more annoyance and he asked me again why I didn't want to move, since it was a "more luxurious hotel and they would respect my reservation", again I told him no thanks. Annoyed, she left with the receptionist then came back and questioned my occupation, she literally asked: "what do you do for a living?" I didn't answer her question because I found it extremely uncomfortable. Finally, they asked us to go back to reception for the "registration bracelets to assign the room", in reality what they did was give me my check-in in an envelope and FORCED send us to another hotel, because there was no availability there. The guy VERY DESPOTELY, said that assigning me a room in another hotel in PUERTO VALLARTA, was the only thing he could do to solve MY problem; when the problem was theirs and the reservation platform. The DESPOTA attitude annoys and not speaking honestly with customers, if they had informed me in advance I WOULD NOT HAVE GOT THERE. From the valet parking, the reception and the sales team are rude, liars and despots. trip type