Oficina de Hacienda del Gobierno del Estado de Veracruz - 91020 Xalapa-Enríquez

Like any government office. Terrible attention. Once you have all the requirements that they officially ask for. They begin to allege absurd things or that the documentation is false and to ask for occurrences. It seems that the slogan is to do the least amount of paperwork possible.

From the lousy service, a genius of employees' orrible

Terrible service. There are no online appointments and it turns out that they only solve 120 paperwork a day. You can't pick up your token and come back later because they don't honor your token number. I do not know their reasons, but I am not sure that they are not due to security measures derived from the pandemic.

First the parking near the administration is not free but the time is very long. The employees are not friendly for the most part. Everything is very poorly organized. Instead of repeating in the queue that you have to respect a healthy distance, it would be better to check that people have the necessary documents for their procedure, because once with the person who attends you, you have to go to make copies by going to the store at side, return, to finally tell you that they cannot do the paperwork. In the end, I went to the South office and they settled my case without any problem. I advise you to go directly to Hacienda Blvd. Europa 130.

Terrible organization, logistics and attention, the portal phone was called a couple of times to avoid failures in the documentation required for the procedure following the instructions as well as the instructions, after being 3 HRS waiting they come out with more documents needed and the serial and engine numbers when in previous years the staff is the one who made this requirement because for this the vehicle is physically requested then?!*@#$ then then this procedure should be carried out completely online if everything ends up being done by one and the vehicle is no longer inspected and all the requirements are digitally uploaded...

I went to exchange license plates, I arrived at 8am and there was already a huge queue, it took me 4 hours standing plus another hour inside... I'm surprised because the delivery of new plates didn't even last 30 minutes. The staff without good or bad attention. I left at 1:40 pm If you are going to exchange your plates take: -ine -Proof of address (if not in your name, directed by the owner in your name and if so, a copy of your INE) -car invoice -the license plates (remove them so they won't come back to you) and the circulation card. And if you go during these days of January, keep in mind that you will lose half a day! For another type of procedure, I recommend you go to the official Treasury page and look for the requirements.

I arrived at the facilities at 8:15 am, asked if I had to stand in line and they told me that it was unifila, it didn't matter if I had already paid online (what's the point of paying online) or the paperwork to be done. I spoke to the facilities to ask for information and they did not answer. They gave me a token to pass and I spent more than three hours waiting outside in line without having social distance, they checked my documentation outside. Once inside a line again, I do not understand the system of making lines inside and outside, without filtering by procedure to be carried out. Once inside the facilities, go to the first module to review documents again. And I had to re-form 2 and a half hours more. Already in the capture and exchange module it took me 15 min. And finally in the delivery of plates 10 min. 6 hours a day to carry out a license plate exchange process, and with the payment made online, it seems exaggerated to me.