Oficinas de Televia - 01720 Ciudad de México

Be careful, check the charges continuously, if one day passes through the second floor they charge you 6 events to get on you, I went up on January 5 and they are charging me 6, 7, 8, 9, 10 and 12 and it is difficult to communicate to expose your complaint Eye a lot of eye. I have evidence

Closed ?the service is required and if they comply with the necessary health measures they could serve the people. To their indifference I have decided to cancel my two devices. I will have to use another company that their customers are interested in

In the callcenter the attention is bad, they do not solve anything for you. There is absolutely nothing you can do on the page. terrible service

They took care of me quickly and well, I recommend them

They serve you well and quickly.

Hello, the reason was because of the terrible customer service they have in their call center. Here's the story: 1. My tag did not pass in the middle of the road 2. I speak and the executive tells me that I have two pending charges. 3. I ask him what I can do, I need to use the tag because I don't have cash 4. His answer was several options: a) make a deposit via the bancomer app, as it is immediately reflected. B) Pay on the website c) Pay in the app d) pay at a branch e) at a bank 5. I opt for the "A" because it is immediate, I do it and pass by the booth and does not pass the tag. 6. He tells me to talk to the bank, that it is the bank's problem (that is, a nonsensical answer) and he tries to hang up saying that we have already tried all the options. 7. I ask you, I don't understand, you gave me many options at the beginning and you only tell me that Nimodo cannot be ... Clearly the executive did not know. 8. I say, let's do option b from the page or app. 9. I go to the page and there was no way to make payment, the young man did not know. 10. I ask you to pass me to a supervisor. 11. The supervisor tells me to mail it to this address and that they will answer me throughout the day and resolve the pending payment. That the situation had already escalated and in the next few hours will have a solution. 12. Yesterday I drove for 900 km in no booth passed the tag. All this took me a call of almost 40 minutes, between pure lies of their customer service and I was stranded in the middle of nowhere with no money, no response and with a terrible customer service.