Oficinas Del Infonavit - 97070 Mérida

The new offices are very well located, it would only be very important that they give the client a good report, because they arrive and then send them to the queue without the guard knowing what management will do, and that is why there is sometimes disagreement and lawsuits for the bad information, I believe that Infonavit should train the guard and that I believe that his function is not that of him, it is rather the public servant of Infonavit and they should be in that place, but as always they do not want to feel the heat they are inside their office And that is not fair to the user or client of Infonavit, hopefully this is seen by the director of Infonavit or delegate of Mérida, Yucatán and they take more care in that way of serving the client.

typical of government offices, disorganization, delay, slowness, etc. they open at 8:30 but people arrive at 6 am to queue, I recommend making an appointment by phone or the internet so you will save a lot of trouble, ask for a copy of the ine for some formalities. I recommend that you take it beforehand since there are no copiers nearby, believe it is the closest one to 4 corners according to people's comments, it is to spend the whole morning be prepared, the truth is that the attention of the staff is pleasant they do what they can, it is the only infonavit office in the entire city, is on a corner of the old SPV

The security staff very friendly and efficient, the interior staff has no tact with customers, they make you wait to go shopping or do your earrings while you wait to be served, spend more than 20 minutes being the only one in the area.

If you have an appointment, the service is exceptional for a government office. Yes, you do not have an appointment, I recommend you arrive 2 hours before or go armed with patience. Much of what you can ask, I recommend the use of Infonatel so that you find out beforehand what to go alone if necessary.

At the entrance there is only one person for access and he cannot cope with the number of people waiting, trying to solve people's problems at the door, taking too much time per person. They require more people to help speed up access because it makes it easier to filter people who can or cannot access. MORE THAN AN HOUR WAITING, with a devilish heat.

They make you wait, they don't give you information until it's your turn, and once it's your turn, they tell you he's missing a copy, you're missing these papers, when he brings them we'll take care of him. The person who supposedly gives you information ignores you because he says that there are many people... lousy service, normal in a government institution