Oficinas del Órgano Administrativo Desconcentrado Prevención y Readaptación Social - 11370 Ciudad de México

They never answer the phone, no matter what time you dial, I can't believe that I have been trying to communicate for a month without success.

The criminal record certificate is being delivered by appointment (criminal recordsfederal.gob.mx and "Register appointment" button at the top right). The appointment is unique for each CURP and cannot be canceled or changed. If you miss the appointment, you need to wait a few days for the "system to be released" to be able to make a new one. You cannot enter to process with a backpack or cell phone and they have no place to store them.

For those who come to process criminal records, the people who review the documentation are super despots, I wait outside for someone to do the procedure and in a period of 30 minutes many people returned them, I do not miss a dependency where your service is lousy

The worst procedure I have ever done, since you arrive they treat you as if you were a criminal, if you enter by accident they take you out by intimidating you. The policemen all the time with their weapons, giving instructions reluctantly and treating you very badly, the receptionist may not even say good morning. One of the girls who receive the same roles indifferent treatment and scolding you all the time. Terrible !!! They get demanding that you cannot lend a pen to another person due to the pandemic but they do not respect the healthy distance that is!

Before going, I read the opinions, in general the procedures are always bad, but at least my personal experience was not bad 1.- Make an APPOINTMENT online and print it 2.- Do not carry a backpack and a cell phone (I do not carry, it comes in the appointment there explicitly it says that no phones and no backpacks) There outside on the corner there is a stall that keeps them, I do not know when they charge, I really would not risk , I preferred not to take it 3.- People who say that they do not respect appointments I do not understand why they say it, I had my appointment at 12, I arrived at 10:30 and I formed, I thought they would pass me before, but in line a policeman arrives and It is organizing by schedules, yes, although the organization is bad, I did not come until 12, but I do not complain 4.- My process was super fast, in 16 minutes I was already out with my document GENERAL RULES TO BE CARRIED OUT CORRECTLY * Be polite, follow the instructions, do not be arrogant, you have to treat them as we would like to be treated, that is the law anywhere * Bring your correct papers, if your birth certificate, office, etc. are badly written or expired or incomplete (as the case may be) They are not guilty To finish, the service, although no one offended me, if it feels bad, the police speak very despotic to you, but hey, maybe one is not going to beat you up: v / if not to make a document I expected the worst from the other comments, and it certainly wasn't.

According to them you must arrive 5 minutes before the appointments so as not to have people crowded together ... one arrives earlier to pass the time they give you and you have to wait in line ... then my question for what they give you an appointment if anyway you end up formed and piled up with the other people ... terrible service ... they do not deserve a star ...

Bad service, it is very difficult to communicate, and when they answer they are not friendly, and some specific doubts are not resolved, and one remains the same. I wanted to cancel an appointment and as they did, but the stipulated time passed to generate one again and it could not be done.

They never answer the phones. Neither the operator nor the extensions. I have dialed on different days and times and nothing. In addition, they do not publish any email address that one can write to. Even in the transparency portal, email addresses are reserved.