Oficinas UTEL - 04200 Ciudad de México

Very bad attention, they charged me for registration and they did not register me, they refuse to return the payment I made, and they have caused me, in addition to the expense, to lose almost a year, zero recommended, there are universities also online that if they are serious

Terrible school, I've been wanting to get my papers back for a year, and they tell you not to be on the green light. It cannot be that not a single person is attending at least 30% of the capacity, you call and they dare to block my number so as not to answer, if you want to enroll in another school you cannot because they do not return your documents, yet that you pay to get them, they call you and they call you to go back to study with them. DO NOT DO IT. Appalling. I can't believe they blocked my number so my calls wouldn't come through and I would have to call from somewhere else. Horrible everything. If they delete my comment I will always write it.

In the academic area I do not have any excellent teacher complaints, but, customer service and complaints, they have the worst service that I have ever had to reach. To charge me month after month if I existed as a student and now as a former student I no longer exist and neither do my papers. They cannot give me any document that supports me that I studied and concluded my master's degree there with you because you cannot find my documents, they only tell me that they are going to verify and that they are going to do it and nothing. It's almost a year since I finished and I already feel desperate and disappointed.

How unfortunate, it is the first time that I take the time to share this type of opinions and more regrettable that it is due to negative causes, an institution with no bad, VERY BAD CUSTOMER SERVICE AND MONITORING, if there are changes in account statements, improper charges, errors in its platform (which the same institution makes) direct you to their service according to tutoring that is useless, by phone everything says yes and they do not solve anything, I am starting and it gives me a lot of courage that we are in a The situation is so critical with the covid that I cannot lose my time or my money and that is what makes me think about leaving the institution because they have really taken away my courage to study, I also had a bad experience with a teacher, pass on the information who managed them and they did nothing, the point is that who should solve the problems does not give a solution, if someone knows of an online university that validates the subjects that they already advance and can rme change please tell me, sad because if there are good teachers with a real interest in the students learning.

It is a total and utter robbery, I could not start my career and I had already paid the first monthly payment and they did not reimburse me, unethical and lack of empathy with people, not recommended at all

Beware, they are scammers! I paid for a course and after several days of insisting and communicating with several people to give me access on their platform, they told me that they could not give me the course and they did not return my money, arguing that first payments do not have a refund.

Good day, first of all I hope you check anything even the smallest with respect to this institution, since from experience I did not do it and I realized days after I signed up, within its terms and conditions and policy that make you accept only contains a legend that says that casualties, whether temporary or permanent, have a cost, and there you say ok what the cost would be, until the moment I process it as I said days later since I found out by this same means, they tell me that there is a finance policy that does not come when you accept the others, and that is where all the cost information actually comes from and for unsubscribing you are definitely charged $2,000.00 even if you do not owe anything and you are not using the platform that even so the first monthly payment you pay gives you the right to use it... They said that the finance area would contact me so that I could reach an agreement to pay something that did not happen until much later and telling the lie that they had already marked when It was not like that, and demanding and making the payment to the voice of already in a weekend and the agreement that was reached is that it would be in payments but that they did not accept small payments and that if they did not make the payment in four weeks that it would drop definitively it was canceled and the tuition fees ran again and that I would have to process the withdrawal again, both the sales consultant and the tutor did not help much and never commented on those small letters that they should do it for service, as I said before entering question well all paperwork, costs, etc. Since they want to charge you Chinese for everything and they don't have the service of communicating how they handle themselves, they actually sell you something but they don't explain it well and if you read the terms and more and you don't agree, I doubt they want to refund you since you paid. because first you pay and then you read those terms and conditions.

I signed up for the Executive Master's Degree in Digital Marketing and due to force majeure I had to withdraw after the first week of classes. Now I am filing a complaint with Profeco because they are conditioning me to unsubscribe to make a payment of 2 thousand pesos when I paid them the first month and I am not requesting a refund. They are thiefs. Administratively they are a disaster. I had already registered and they kept calling me every day at all hours to convince me to register, they do not update their databases. The content of my two classes was zero relevant and outdated, each class is only an hour long so you don't really get to see anything and the content in the virtual classroom is dull and gray.