Oh! Cancun The Urban Oasis - 77500 Cancún

The room was nice and well designed. The breakfast was great, albeit we waited 10 minutes to get in. The pool was good; although a bit small and shallow for a proper swim. Wi-Fi was OK. Note there are extra charges (VAT, city tax, eco tax, etc) that didn’t show during booking. We ended up paying 20% above the booking price. Also mind a muted hum throughout the night (probably from the water pump) which may be uncomfortable for sensitive sleepers.

A gorgeous hotel. It has a nice tropical vibe and is very clean. A bit unorganized and short of staff though. The pool area always frequently was short of towels and people had to wait 10 15 minutes to find one.

Great hotel for if you're deciding to stay downtown and not the hotel zone. Very cozy and clean. A/C was great and strong in our room. The atmosphere is lovely. The pool area is the star of the show. I also really loved the breakfast buffet- yeah, of course, not the finest quality food out there, but better than most hotel breakfast buffets of this level- the hot Mexican dishes, and the juices, were probably the best. They have something for everyone. Also, the towels are really nice at this hotel, and parking is on the side. There will be a few steps to the rooms, from the elevators, beware. The staff is typical of friendly Mexican hospitality (a good thing). Plenty of security here. The bar/restaurant are also great to have, outside of breakfast hours. I think normally more is open, such as another restaurant, or more entertainment, but I assume closed for now, due to the pandemic. Great bang for your buck!

Stay at this hotel at your own risk ! I usually stay at resorts but wanted a different experience & opted for this hotel. This hotel is the worst! They placed us in a room filled with roaches in the bathroom, the employees and staff are terrible . They take forever to bring items to you and do not answer the telephone when you call the front desk. The height of it all was how dishonest the hotel and their lab partner claimed to do a COVID test with results in 2 hours but less than 5 seconds, they produced a false result. Couldn't take it anymore from this horrific hotel & had to move . I chose this hotel because the reviews seemed decent . It appears the reviews are being written by some of their staff and locals. If you want to enjoy your vacation , avoid this hotel and it's establishments! Unless you enjoy roaches ,incompetent staffs, dishonesty , and a place that would make you sick , then book this hotel.

Till now, really good value for money! Great location, just next to R1 or R2 to hotel area. Great room and everything clean, we can see it has sone years but everything is quality build. Good breakfast and even better outside area with awesome pool, exterior beds and jacuzzi. The exterior bar has even better prices and the staff is great.

We’ve stayed here twice, and both times have met our expectations. Lovely hotel and great service. Good location but definitely not busy and loud The only downside this time was the breakfast options have reduced, but I assume it’s because of Covid.

Was really looking forward to staying here, howeverIam a bit disappointed. Room is very nice and is huge. Bathroom not very clean and sink is cracked. Reception staff were not friendly. I appreciate I am in Mexico but most staff have very poor English so unless you speak Spanish you may want to avoid this hotel. I am sure the Oasis group will post the generic response the post on most reviews. Would be nice if they addressed the areas of concern rather than sweep over them.

We stayed here the night that we arrived to the area for our honeymoon and it was a great place to stay! The staff were very helpful and hospitable and the room was nice and comfortable. We loved the breakfast that was included. There were so many great options and the staff were so helpful! The staff was also on top of COVID protocols which was great to experience after not traveling for a couple of years. I would definitely stay here again.