OLAB LA VILLA - 07840 Ciudad de México

Bad attention from the staff, they are not attentive. They lack professionalism, friendliness, efficiency and good presentation.

Excellent and fast attention! The branch is very clean both bathrooms and waiting area. everyone was very nice

Nothing recommended in times of COVID, if you want to carry out studies, better look for another option or branch. There are no sanitary filters, there is no order in the shifts, they do not disinfect the modules or areas even when people come to cough in the waiting room. The very kind blood sampling lady.

Better go to Salud dignna or the Chopo that is opposite. The attention here is lousy and slow. There are 3 women with a card to serve people and the process is slow. In decent health everything is much faster. I did not go to another laboratory because it was close to this one, but ultimately I will not go again, I prefer to go somewhere further than to return there.

I went to the suc that is in Oceania, but that area seems very dangerous to me. I discovered this more accessible branch. When you go to a site related to health issues, I think the staff should be more empathetic, friendly and attentive. Unfortunately, in the reception area, Mrs. Berenice Durán, who is sitting in module C, was not kind to me at all, when I arrived the lady was alone in the reception area, there was no other staff, I showed her the order of my studies and I asked for costs, the lady interrupted me and did not allow me to speak, she recited, to put it in some way, the cost of the study and that she had to buy a membership, but when she gave this information her tone of voice was annoyed, I wanted to explain that they had already treated me very kindly in the call center, however, they no longer gave me an option, they did not allow me to speak, I asked them to give me my study order and I left the branch. I contacted the call center number where they treated me very kindly. I returned to the branch, the same girl attended me, but in a different way because she already had your colleagues by her side. During the time that I was waiting yesterday for the studies to be carried out and today for the delivery, which unfortunately was attended by the same girl, I was able to observe that the ladies who are sitting at the reception serving the client lack the kindness to treat the client. /patient. Hopefully they take action on the matter and see the corresponding area what these ladies who are at the reception need to have a good relationship with the client that they are kind, attentive, have active listening, empathy, etc; Since many times people arrive with concerns about health and other situations, so that we are still treated badly, my grandmother would say as if you were going to give me what I am going to pay you, your services and that is where your salary goes. On the other hand, the radiologist attended me very well, because she was very kind and attentive, also in the call center area, they are very kind. Thanks.

Terrible attention, they shout the numbers that are going to pass and they are still not being heard, the receptionists get angry because it happened to you ... And it happened to many people waiting there. To avoid bad attention they should put the numbers on the screen and outside a Led that indicates which one they go to.