Omni Cancun Hotel & Villas - 77500 Cancún

The property is constantly being cleaned and I appreciated that! Our room was cleaned and the bed was changed daily. You did not here noise from the room next door! Portions of food were plentiful. Cocktails were delicious. I discovered Mojitos! The staff was professional and they strive to please us. Annoying was the fact that the specialty coffee place did not open until 11:00a.m. daily. The breeze was perpetual, keeping humidity at bay.

We stayed there during the past winter break. The hotel room seem like a run-down. The towels were over-used with a rough texture and yellowish color. There was a bra in the towel rack. No one would answer the phone if you needed anything. We had to go to the front desk for an extra blanket. The worst part was the restaurants. It is obvious that the restaurants were incapacitated for the number of guests. Dinner required reservations which were impossible to make. We ended up eating at the same buffet (the only one that didn't require reservation) every night. Lunch lines were unbearably long. We had to wait 2 hours for our food. Good thing is that there's a snack bar so we could eat something and play in the pool while waiting for the lunch to be ready. Positive part: The staff were quite friendly and helpful. The location was great. You can take bus to go anywhere around the hotel zone.

I can't comprehend the negative reviews I read before coming here. I arrived Jan 12th 2022 and stayed 6 night's. What can I say, " it was all perfect"! Service extraordinary, (special thanks to Oliver our server).So clean you can eat off the floors but don't do that. Hot tubs and swimming pools every where you look. Considering the volume....food was excellent and all you want! Bars everywhere all you can drink along with that coffee and juice bars included. Standard rooms are very good size and delicious showers I could live in there showers. Room service was spot on and I was never disturbed one time. Bring a lot of dollar bills with you for tipping. Just a buck or two at every sitting will put you in RSVP status. I tipped only like 50 dollars the whole trip....nothing. ENJOY?

There is a lot of kids, so its more of a family vacation. Than a fun friend/ couple vacation. The place was average, they try to sell you to be a “member” they push you hard and make promises. They almost took money from us and didn’t give it back. The servers were nice, my favorite person there were it really felt like they cared and were family was Francisco other than that everyone else seems like they were just doing it for tips. They have different restaurants, but all pretty much have the exact same food. The food was not very good at all. Its just like cafeteria food with not a lot of flavor. The sushi was the best part about that place. It was decent but id probably not stay there again.

Very inconsistent experience. The hotel is overall nice and clean, and comfortable. The buffet food is the equivalent of elementary cafeteria food, and the Italian restaurant is a step-down from Olive Garden. The only decent dining experience I had was at the Brazilian restaurant. They don’t make you wear a mask anywhere except at the buffet, and don’t supply you with a mask, which they do not provide and charge you 9$ at the gift shop. This is a 3 star review because the mojitos were pretty good.

We had a great stay at this resort! The value and quality of the stay was spot on. The staff are very friendly and happy to answer any questions you have. The wait staff are very attentive. We enjoyed the sushi and tacos for lunch options. They also have a la carte options as well as a buffet. The ocean side rooms are a must as they have amazing views of the water. We found that there was plenty of space on the beach and it did not feel crowded. Ignore the bad reviews on this place. I only had positive interactions with the staff here. I did see other guests at the resort treat the front desk staff very rude but they handled it with grace and calmness. I was really impressed with how the staff kept their cool even though this guest was way out of line with how they were speaking to the staff. I would love to go back again some day.

First I would like to say we enjoyed our stay….the staff was absolutely amazing. Elvia did an amazing job with waiting on us and her drink “The Elvia” was awesome! Abraham was very attentive and helped with everything that was needed. Veronica with the party staff did a great job at keeping us entertained and getting us into the clubs. Jerry with the VIP tours was very informative and not to time consuming. The hotel was well kept and very clean. The sushi bar was excellent only thing was the taco bar, the tacos were soggy. All in all I would recommend Omni Cancun 10 out of 10.

What an amazing place to stay! My husband and I stayed here for 10 days and loved it. We stayed in a standard, lagoon side room which was clean, practical, and had stunning views from the balcony. All staff were absolutely wonderful, attentive, and super helpful! So many options for food and they were all delicious, don’t listen to people about the reservations if you can’t figure out the QR code reservation system just ask and the staff will make it happen. Pools and bars are awesome! Beach was amazing. Overall wonderful experience and I would definitely recommend!! Thanks Omni