Oriental Box Progreso - 83000 Hermosillo

What little mother do they have, they send me to ask for the order through Rappi, the branch cancels my order after charging and now I have to wait 5 damn days for a refund, I have tried dialing and the branch but now they do not respond. Terrible service by Oriental Box.

Lousy customer service, the girl does not answer because she is on her cell phone!

Misuse of face masks. Bad customer treatment. I got my order wrong. They never answer the phone.

I love seeing how they prepare my food and the times I've been there I've liked it a lot, good portions and excellent flavor ?

In general it is fine. It took a long time to deliver the order and perhaps because of the rush, a package was too seasoned

I went to order two boxes to go. When I opened them at home, I saw that one of them was missing avocado and Philadelphia, I spoke on the phone and told them what was missing, they told me to come back to give me what was missing and they offered me some red carnitas. I return to the place, the cashier asks to see my ticket, he tells me that they already do it .... in which I hope a lady enters greets them with: "good afternoon" ... neither the cashier nor the two cooks return the greeting. .. after 15 minutes they put a bag on the counter and the cashier makes a sign indicating that it is for me. This time I open the bag to check what they are giving me: a box with red carnitas and another box with the order that they had given me incomplete, the cashier moved away from the bar, maybe he was sorry that it was his mistake, he turned to see to one of the cooks I say: "thank you" I leave the place thinking that at no time did they apologize for the inconvenience. You have to educate your employees and improve your customer service.

It was my first and last time buying food there, lack of attention and disorganization on the part of the employees. I was the first to order out of so many people who were there and I was the last to receive my order, it was rude to me that this will happen to me. I hope the same doesn't happen to you. I have seen how there are comments and the truth has not improved.

Frankly I was going with all the illusion of eating delicious, however the food was flooded in sauce, overcooked and super greasy. Not to mention that the menu published here does not have updated prices. I asked for the published order with jicama, which never appeared.