Oriental Chef - 25230 Saltillo

For about 5 years this was my favorite sushi restaurant, and I recommended it to everyone. However, the treatment my friends and I received this Sunday (05/08/22) leaves a lot to be desired. They took our food and drink order at the same time, and the drinks took ONE HOUR. When they finally brought them to us, they were nothing more than sugar water, the flavors were indistinguishable. But hey, we drank them because we were hot and hungry. We assumed the food would not be long in coming. How wrong we were. Another half hour passed, two tables arrived and were served, ate, left and our food was fine thank you. They didn't even tell us that there were personnel problems in the kitchen, that the food didn't take long, or that they could bring whatever came out (we ordered everything to share), or even bring us plates for the cake that we planned to cut at the end. . The final straw was when we went to pay for the drinks, we told the waiter that we no longer wanted anything and he only said "yes, that's fine" very barely turning to see us to ignore us again. He did the drinks bill for us and wanted to charge us the tip without telling us, which we noticed and asked for the breakdown immediately. The guy didn't even ask us for an apology. I will not go back or recommend this place.

Just today 05/17/2022 the service was bad, some time ago it was an excellent place where we liked to go but for some time now it has been reducing its customer service capacity, delivery time and quality in food and drinks, We arrived at approximately 3:40 pm, at 3:45 pm we placed our order for a seafood box and a green lemonade and 1 pink lemonade, the drinks arrived but the food did not arrive, after half an hour (4:15 pm) I told the waitress (who also charges at the till) asked what was happening because it took so long and she knew that she was almost out, at 4:30 pm we saw another waiter and we told him about the situation, to which he replied that since they have more orders for phone and application because the orders take time, after an hour (4:45 pm) we went to the cashier to tell him that he would charge us for the drinks and that we no longer wanted the food, to which they continue to hide behind the fact that the food is prepared at moment, that priority is given to the call, that the waiting time is like that; I would believe them if the restaurant was full but we were only 2 PEOPLE, I try to pay for the drinks to which they reluctantly reply that it is courtesy making a thousand apologies and gestures about it, It's too bad that the service in this place has declined, and in the southern periphery, don't even say, don't go to this place for service,

The soy sauce too reduced with water, it is supposed to be the one that gives half the flavor to the rolls, they changed it but it improved by 50% the "Lic in gastronomy" does not supervise that what is brought to the table is correct since its title tells you that it is the correct thing even if the diner tells you that it tastes like water ? .. cut into wrong rolls .. they do not wash the glasses well even with labels ??‍♀️