Orthopedics Branch Mostkoff Satellite - 53100 Naucalpan de Juárez

The staff is very well trained, attends and above all explains perfectly.

The only thing missing is to place a ramp for people with wheelchairs, it is a bit absurd that being orthopedic products, there is no ramp to enter the store.

Access is terrible, especially considering that it is an orthopedic clinic. Too many stairs and very narrow space. On the other hand, the attention of the staff is excellent!

Terrible service, both on the premises and by phone I had some templates made and they told me that the factory people were wrong and to wait another 10 days

It has a wide assortment of orthopedic solutions. The staff is friendly. Prices are in the mid range

I found what I was looking for (templates to correct footprint) at a good price. It looks extensive assortment and the attention of the excellent staff

Terrible attention. I spent two weeks waiting for an appointment to see the orthopedist. I tell them that because of my work we have support to use this service with them. When I finally managed to have an appointment after two weeks and 20 minutes of waiting, the doctor did not want to see me because he would not accept my work papers because he wanted a credential by force. The most annoying thing is that he was very rude and it was a waste of time because the lady at the reception never told me that they were not going to accept my work papers (even though I made it clear to her on the phone the day before that they are official papers issued by the university and ISSSTE). Improve your customer service because everyone's time is valuable and be clear with customers, because it is the only place that has treated me like this only because I am using an agreement. Nor can the doctor say that he is not responsible for what the receptionists explain to you.

I share my experience so that you take your precautions when buying here. I bought a clavicle bracelet which at that time they tried it on me and I never had contact with the product until I paid for it, however before I left, I realized that the size was not the right one (even though they tried it on me) and I asked for it to be exchanged, however they argued that once the merchandise was purchased there would be no returns (it is worth mentioning; that the person who attends who says her name is Angelica behaved in an unpleasant way and with little interest in assisting you), for which the only option It was to change his size. In the end, they did not change anything arguing that the product was in bad condition, when I did not even use it. Indeed, the whole garment looks with those wears but it was because I never checked the product before buying it, I recommend checking the merchandise and measuring the garment yourself before buying it, so that this does not happen to you, apart from the fact that the deal is bad.