Ortoclínica - Dr. Raúl Gutiérrez - 26000 Piedras Negras

Excellent attention, first class specialists and updated!

If you are looking for someone with experience and really a specialist, I highly recommend Dr. Raul Gutierrez de Ortoclínica.

Excellent treatment, orthodontic specialists very well prepared and updated, 100% recommended

Highly recommended Dr Raul G. Updated and honest !!

For this doctor, one is a client, not a patient. The orthodontist Raul (son) made me lose 17 months and about $ 1700 dollars of treatment that I could have invested in a good doctor. Now, after different diagnoses, I confirm that there are still many problems to fix with my bite, problems that this doctor never mentioned to me, and the ones he mentioned he didn't even fix. In the 3 months that I have been with a new doctor in TX, my case has advanced more than in the 17 months that I was in this office. Do not trust a doctor who is highly motivated to sell products, remember they ARE PATIENTS, NOT CUSTOMERS. From the beginning the doctor was more interested in selling me self-ligating braces ($ 1000) than the traditional ones ($ 500), assuring me that they were better and that they would allow more precise movements without so much friction, and thus less time. None of this was real. It lasted 17 months and my teeth were never fully aligned or level. 2. With self-ligating braces he said that it was not necessary to go every month, that the activation lasts 2 months and that is why he charges 2 monthly payments for the visit. However, when he switched me to monthly appointments (payment and activation was per month) but he called me and canceled that month giving me an appointment until the next, he pretended to charge me for the 2 months, saying that the bracket continued to work even though I did not see the changes and the activation was originally for 1 month. 3. During the pandemic I canceled 3 appointments saying it was necessary to prevent COVID. However, later I found out that he was attending and making appointments for new ones. After a while and talking many times and being denied my appointment, I spoke with another number and the first thing they asked me was if I was a patient or new, and when I said new, I was told if they were scheduling and attending. In himself, he was being negligent with my treatment and that of his patients, but willing to expose himself to the virus to secure new patients and with them the hitch. I was always told lies, and I had to make an appointment with another name to be seen. Even at that time, after seeing more than 5 patients enter and leave the office and having proof that I was told that I WAS NOT SEEING PATIENTS OR CARING FOR, the doctor denied everything, gave me absurd excuses, and accused me of lying, becoming very defensive and raising his voice in front of another patient. Without any professionalism or respect. 4. After 17 months of treatment, my bite still needed a lot of work. I would tell him about each movement of my teeth that it made me strange or that it caused me unusual pain and he always said that later it would be fixed, that it was part of. He did not fix certain problems that I mentioned to him at the time, but he brought them up later himself saying that they had to be fixed, adding more time to my treatment. It was never consistent with what he was saying, it was really like talking to 2 different people. He never remembers what he says and always blames the patient. I had a particular pain that I always asked him about and he told me that it was normal but I felt it was because of how the bracket was placed. In these 3 months with a new doctor and after changing the braces and position, that pain is almost non-existent. Going to Mexico to save money ends up being more expensive and without guarantee. This doctor, being a perfect example, is not going to respond to them when he does a bad job or they are dissatisfied. In my case as an example, a lot of time and money wasted. The most important thing is to find a doctor that you respect. Respect their work, their practice, and their patients. Doctors study and swear to do what is best for patients but many times the love of money wins them like this orthodontist. It is dangerous to see a doctor who sees business even in a crisis like the pandemic. Not at this time did he limit himself to lying and taking advantage. You cannot trust or change a doctor who sleeps soundly while he takes your money and plays with the treatments of the people who trust him.