OXXO - 67190 Guadalupe

LOL

Very dirty shop

The staff gives excellent service dumb

It is comfortable but sometimes the service is not so favorable.

Yesterday I went to buy some beers, at the time of taking a package of 6 non-returnable Indian beers, the package falls apart and falls to the floor breaking 3 containers. A client comes up to me and says, "Are you okay?" The good thing is that I had no injuries. At the same time the "manager" of the store approaches (as the other employees named her) and instead of asking me if it was okay or to help, the first thing she says is: "you have to pay for what you broke". As much as she argued that I did not break the packaging, that it was poorly packaged, she only said: if you do not pay it, they will discount it from us. I understand that in this type of establishment there is a report called "decrease" and that the idea that "they charge the employee" is not true. It made me very bad taste, first, not to worry about the customer, and secondly, the posture of charging a product that came poorly packaged with the erroneous idea of: "is that you broke them, you should have taken them with more careful". I will definitely not buy from that establishment again until they change staff. Today, Friday April 3, after leaving this comment on the Oxxo page, the manager of the branch where the aforementioned incident happened communicates with me. He asked me for an apology and asked me if I had paid for the beers, because if they had, they would give me the product in good condition, since indeed, they manage a concept called "waste" and the employees know it. He tells me that what could have happened is that they were afraid that they would not believe them (since it has happened that abusive employees consume the product and say it was broken), and that is why they wanted to charge me for the product. It is worth mentioning that I repeatedly told the person in charge to contact her direct boss to mention what had happened and that they should not be charged for the product, the problem is that she was so "closed" in her argument that she did not understand me. The person who made the call asked me to continue shopping at the branch, that he was going to speak to the manager to clarify the situation, which I hope she understands now, so that the situation is resolved, since I told her how uncomfortable it was. It will be, for them and for me, the one that keeps going and there is a bad attitude on either side.

The cashier very slow, the merchandise all mixed up and poorly located, jumbled aisles, very small and piled up.