OXXO PLAZA SIMON BOLIVAR - 64190 Monterrey

Like other OXXO's good service and good facilities

excellent service in this oxxo

Do not go there, they round them up without asking and if they comment on the matter, they run. Better go to the Oxxo in front of the metro. I went to buy once and they applied rounding without asking. I went back in again and had the rounding applied again without asking. So I told the lady who attended me that they should at least ask if one wants to round up their payment or not. The lady said yes for 10 cents and I said yes, of course. The amount doesn't really matter, they should ask you. I was leaving and he took out 5c and he gave it to me and he told me that I owed him 40c and I told him that in fact they had already applied it to me before and then he told me that then I owed him 30. I told the lady that I would pay them later and he told me that we were in the same condition (of not having change) and I said no, that I had paid with a card. Then another man arrives and arrogantly comes to ask me what is my problem (mine?) But he did not give me a chance to explain the matter and simply, how he saw that I had already paid he told me to leave. I asked him if they really cared for customers like that but if he wanted me to leave, I would not buy again in his store (in fact he preferred that Oxxo to the one in front of the metro) and he told me please do not come back. I took my purchase and left, it was not worth staying longer. As you can see? They rob you and if you tell them something they get offended and they run you off. Do yourself a favor and don't go there.