Pacífico Kristal - 39936 Acapulco de Juárez

Tranquilo, muy tranquilo. Un poquito descuidado. Pero bello

Él lugar muy grande, muy comodo le faltan algunos arreglos, pero vale la pena para descanso y party

Un lugar fantástico, muy acogedor, el personal muy amable y atento para atender cualquier situación, EXCELENTE

Está muy bien el lugar para pasar el fin de semana con toda la familia

Un lugar muy bonito tranquilo pero el problema es que no se puede nadar ? por que en este lugar en mar ? abierto y las olas son muy grandes

El lugar es lindo pero le hace falta mantenimiento, me toco una habitación donde caían insectos, la luz del baño no funcionaba y faltaba habilitar una alberca. El personal es amable y la playa muy solitaria.

Pictures and location do not match the actual location. This location was deplorable and substandard. Was there for a family reunion. We were a large group that had paid a good amount of money for this property. The villas had exposed electrical wires, fans weren’t working, dirty, bathrooms, knobs came off, no towels, sheets were not clean and overall had to tell the ladies how to clean villa. Kitchen substandard, refrigerator not working properly, kitchen helps had to be told what to do as they only did below minimal work. Had to remind them of sanitary conditions and took over cooking. Electricity was out all evening and conditions were horrific, heat unbearable and had to sleep outside. Next Day electricity and water in and out. Asked for reimbursement to move to new location and wanted to put us in a new location that the rooms were dirtier. Positive is the lawn was manicured but fountain had mold where not clean. Pool clean but exposed wires on little bridge. Lawn chairs broken. And where they were put ant hills all over. Beach area was not cleaned and trash never picked up. We had to clean it ourselves even though it wasn’t ours. Pavilion was nice area for family to meet. Luis is a nice guy but no management skills or ability to make decisions over the property. Asked on numbers occasions for refund and with no response. Cleaning ladies nice but once again no guidance or skills to do their job. Overall I give this property a negative rating. Beware if staying here I can go on and on about this property.

The place is big and great to spend the weekend with the family. It needs a little bit of maintenance but the eagerness of the guy in charge to please the guests is amazing. On top of that you can do a pool party and drink all night long. The place is great venue for a celebration.