palace premier - 77506 Cancún

Deceptive and fraudulent. Was absolutely ripped off and lied to. I've been a member for years with 2 previous contacts.. but a recent diamond contract with my finance (now ex) went horrifically. Management went so far as to separate him from me while he was undergoing medical treatments to prevent us cancelling the contract. I have texts between the manager and my ex talking about how to fraudulently remove me from the contract. Then Palace reps refused to communicate with me for 6 months. I have emails saying they cannot make or receive calls. A full on breach of their obligations as the contract said 24hr phone calls returned by the diamond line. I was told if I came in person my equity would be released as universal credits to use for bookings. After being ignored for 6 months I came directly to Cancun as it was a substancial Invesment to leave in limbo. We made a massive down payment and they just held it and didn't release it as benefits and put me at risk with my sick fiance to prevent us from cancelling in the timelines allowed . Once I arrived it was total distraction. Passed from one person to another. Lied to that my sales rep didn't work there anymore. I saw him on the sales floor and asked if he remembers me and he said he thought I suicided myself. Outrageous! Said this to someone who's paid 6figures into this over a decade!!! Disgusting!! I'd lost a former spouse to suicide and he knew that from our membership meetings and tied to trigger me. Smirked. I told him to step into an office with me and he called security. Days in and out of sales and legal. So many days wasted. Not even an offer to give a complementary night after wasting days I'd paid for. After numerous promises to release the equity as univeral credit to use for bookings they ultimately lied on all regards and kept the money and said they can't help me. Months of this nonsense. 27 agents I've talked to!!18g usd they are withholding. Told me to take them to consumer affairs. I won't waste my time. They apparently can't keep up with their obligations to members anymore so have to resort to these deceptions. Absolute fraud.