Papelera Universal - 06000 Ciudad de México

Very good products at an excellent price

Excellent attention that, in addition to personalized by the owner, gives you the best explanation of what you need, they give you alternatives in products and guide you to 100. The orderly and very pleasant place.

The service of the one who claims to be the manager is terrible, the ladies are very friendly and attentive, the elderly man is very rude, and does not respect established prices @ profeco

Very good service, we have been buying there for years

As several comments here prove, the store staff is not distinguished by being very friendly. I placed an order by phone for 2.25 mm cardboard, and they told me that of that measure they only had imported cardboard that costs twice as much as the national one. I accepted because I needed it urgently. When I got to pick up the cardboard I saw that he was super skinny. And I commented to Miss Mayra that that was not the thickness I needed, and also then I realized that the invoice said 2 mm, not 2.25. He told me that the 2.25 measure is not used (then why did he say yes over the phone? It would be super absurd of me to buy a thinner cardboard than I needed and also twice as expensive. ??‍♀️), and that as it was already cut they did not accept changes or returns. I took it with me because they closed in less than an hour. It was Saturday. When I got home I measured the cardboard and it didn't even measure the 2 mm that the invoice said. I called Mayra again at the number that she provided me, to comment that the cardboard was not of the size that the invoice said, and she told me that they could only change the material if someone else bought that cardboard cut to the same size and to wait for me to call me on Monday to see if they dropped an order like that. I told him that I did not understand why, if it was fair to make the change because the material was not what the invoice said. He began to despair and ended up hanging up the phone on me. Today he wrote me a WhatsApp claiming that due to the "harassment" (two photos by WhatsApp and a call to clarify the situation) that he suffered from me, the company had decided to return the money and accept the material back. There was no room for humility or good sense to accept that she had made a mistake, and the return was for "the harassment" she suffered; not because I received bad customer service. My recommendation is that they confirm the material they are ordering before making the deposit, and make sure in the store that they are receiving what they paid for. Or if you want to avoid bad customer service, buy cardboard and binding supplies at: - Lumen - Lozano Stationery - Papel S.A. - Papyri - Whitehouse Commercial

Excellent assortment of binding materials of varied prices, they also make decorative vinyl and have many design options, you can also order by phone and just pick up to avoid the wait. They are all very friendly and helpful.

The man who served me was rude. I asked, quoted and bought a product and he treated me in a bad way.

The lady at the counter is very kind and explains very well if you have any questions about how to cut the cardboard or the product you are going to bring