Paquetexpress - 07700 Ciudad de México

Excellent friendly service and enough staff to not have customers waiting

BETTER ATTENTION THAN IN VALLEJO, NEW AND CLEAN THE PLACE OF 10!

Probably, after waiting for weeks for a free market package to arrive at your home, they told you that you could pick it up here. Well, the company was not prepared for a client as a free market and they do not have the slightest idea of ​​how to get out of this problem. What awaits you when you come for your package? You will find many rows, each one is for a particular matter, in the case of free market they will send you to the bottom (after giving you confusing and contradictory indications). Once at the bottom, they will tell you to have a seat, and no one will attend you, so you should approach an employee in that area who will take the information from your guide and see if your package is in that warehouse (forget everything you they have said in call center, it can be a lie). About 15 minutes later they will tell you if the package is in this cellar, if yes, they will give you the option of waiting between 30 minutes and all day or returning later. If you choose to wait, you may or may not get your package. On the other hand, if you return the next day, your package may have appeared. Or not. In line you can chat with people who have come three different days for your package, and nothing. The worst shopping experience I have ever had, poor service, slow, stupid, impromptu. They were not ready for a client as a free market and for the consumer's need in a new reality. And no, I didn't get my package.

They need to have more attention and communication with the customer about the arrival and delivery of the product., Have more brochures at the entrance that indicate the places of reception as well as deliveries, have brochures at the entrance that indicate that the use of face masks is mandatory! ! .

Terrible service, hire a collection and delivery service at home and it turns out that the final delivery is left in place because their system fails and they are not able to rectify it even when they are shown the printed arguments of their error. They do not solve anything in the end it was more expensive for me to hire them because I had to pay transportation to go to their office and return.