Paradisus Playa del Carmen - 77728 Playa del Carmen

Incredible vacation. Great food and amenities. Highly recommend upgrading your stay, the service is amazing, staff is amazing. Clean facilities, we were here 6 years ago for our honeymoon and you cannot tell it is 6 years older. We will definitely be back to celebrate another anniversary.

Not a 5 Star. You have to request things multiple times to get them, even with their Reserve program. We had several small issues and I feel we spent more time fixing them vs with our family. 2 managers offered to make it right, but nothing was done. I had to wait till the last day to get cushions for our outdoor patio furniture. We had no turn down service even after requesting it at a certain time as we were traveling with a 1 year old. Day 1 no service. Day 2 show up 90 minutes late. They marketed $200 in coupons— but you couldn’t really use them anywhere! They promised free Covid test at time of booking but didn’t offer it as they were no longer running the offer. Property is huge and Reserve areas are great. Dinner restaurants had quality food, but breakfast and lunch were underwhelming. Alcohol choices with Reserve are good but you can’t get it at most restaurants.

Our room is not available the first night we arrived and the next day we had to spend time repacking and moving our room. The night before we left the stench at the resort was so bad I almost vomited when we opened the door. The resort is mismanaged the rooms need a good cleaning they also need to be repaired the corners of the posts painted etc etc. All that said I would never come here again. However I will say the staff is incredibly courteous professional hardworking and enjoyable. And most of the restaurants had good food. There are many much nicer resorts on the Riviera Maya and they kept on trying to sell you extras even though it's supposed to be an all-inclusive resort.

Our dinner at Capella was outstanding! We really enjoyed all our food and drinks. Our server, Alejandro, was very attentive, friendly, and thoughtful! He was quick to take orders and refill drinks. He even brought a special dessert because he knew it was our last night at the resort. We had a wonderful time here!

This place is phenomenal. Our second year back here and they give us every reason to keep coming back. The food is amazing at all restaurants. The service is outstanding and all the waiters do a great job. I'll have to recognize Moises at the Mole Mexican restaurant. He really took great care of us. His table side manners are unmatched. I'm sure they rotate at all restaurants but if we could have Moises assist us every night for dinner, we would love to have him. Cannot say enough about this place. A tie all inclusive with great quality and service.

Paradisus earned 5 stars for sure. The staff and facility was amazing. The food was top notch everywhere we ate. We tried 5 or 6 of the restaurants while we stayed. All them were amazing. I will say the deserts could use improvements but the meals left nothing to complain about. The room was spacious and the balcony had excellent views of the pools in the room we were in. The bottom floor had it so the back porch would walk straight into the pool. If I stay again I will for sure be requesting that style of room. I recommend the pool side grill for light and easy lunches. Their fish tacos were our favorite. Getting into town was easy enough by having the hotel call you a cab. Make sure they confirm the price for you before driving off. We have several taxi drivers try to inflate the pricing until the hotel corrected them. We learned quickly what the correct going rates were and avoided being overcharged several times. Their beach access was also a favorite for us. The beach was super clean and maintained. We had servers offering us food and drink often; and they were pretty fast! There was always an umbrella and chair available within a reasonable amount of time. We did have one complaint and that was one of the elevators went out of service (the one by our room) after a big rain storm. It was out for 3 days so we had to walk a lot further and take the stairs more - which was probably not a bad thing after indulging on so many tacos this week. That one complaint - still earned 5 stars from me though. I absolutely loved the Paradisus!

Went here on our honeymoon. Our concierge Julie was great with assisting with meal reservations and answering any and all questions we had about the resort and local excursions. Daniel and Alfredo at the pool were very attentive and kind. All restaurants had great food and great drinks. The staff were all kind and welcoming and made us feel like family. Definitely coming back one day!

Highly recommend! this place is fun! there are 2 sides, an adults only and then the family side.. our group of 8 adults stayed in the family side and it was fine exact same amenities as the adult side just with kids. My only suggestion is a better orientation to the resort, we arrived late at night and wasn't given to much info and so it was a bit trial by error. the color of your wrist band indicates area's you are and are not allowed to be in, also no one explained any of the restaurant's and that you need to book them QUICK.. lessons learnt for next time but still a VERY enjoyable stay