Park Royal Cancún - 77500 Cancún

We were at the resort 1/29/22-2/5/22. We arrived at 6PM and it took about 45 minutes to check in. Even though there was nobody in front of us. We had to prompt the reception person with everything. She spoke no English and we spoke very little Spanish. She gave us a map to our room which was so lightly printed we could hardly read it. Not a very good first impression. We discovered we were in another building and when we entered our room, all the trouble checking in was forgotten. The room was fabulous. On the top floor and at the end of the building we had a huge living room, bedroom, 2 bathrooms, and a huge balcony with a private stone tub on the balcony. Although not facing the ocean, Cancun is a narrow strip of land so we had a view of the large water between us and the mainland. Across the street were 2 shopping centers with many shops and restaurants. We had to ask where the restaurants were. The buffet was our only option as the specialty restaurants were reservation only. A word about the staff. They were everywhere and only wanted to help. The resort was spotless and constantly cleaned. Food. The buffet was about a 5 out of 10. There was plenty of food but nothing special. We compared it to dorm food. Breakfast was the usual with omelet stations. We discovered on day 3 that you had to ask for bacon as it was never on the buffet. Lunch buffet seemed better and the snack bar did have mediocre hot dogs, hamburgers, ribs, and pizza along with snacks. We discovered the specialty restaurants. The fish restaurant which was open for lunch and dinner was not an option as I’m allergic to fish. We did eat at the Italian restaurant 3 times and it was pretty good with excellent service. I could not understand why the second “specialty” restaurant was a Mexican restaurant after all we were in Mexico and the buffet was filled with Mexican food but it was and we ate there once and found it nothing special. We live on the West Coast and have some outstanding Mexican food. This was not. We were really disappointed with the food in general. The location was fabulous, the beach was fabulous, the pools. We are two seniors so we went to the adult pool which was actually quite nice. It had its own bar, oh. When you order drinks ask for double shots otherwise you taste nothing. There was always something going on in the regular pool. They had DJ’s everyday organizing anything. The problem was they had the microphone, music, and sound up to the level needed in Yankee Stadium. You literally heard it in the ocean and across the street by the shopping center. Why? We had a good vacation but with all the nice restaurants within walking distance, I wouldn’t stay in an all inclusive.

Our waiter Fabian, the buffet area, is absolutely the best. Hes very attentive, makes great suggestions, carries a great conversation, and makes you feel like family. He has made our vacation expierence fantastic. Ask to be seated in his area. And you won't be disappointed. Over all great service.

Honestly the best trip of our lives! Not just because we were visiting Cancun, but because of how great we were treated from the start!!! Once Gerardo found out about our 11 year anniversary, he (and every other staff we encountered) went out of their way to make us feel extra special! From the great atmosphere all the way down to the delicious food—everything very memorable. The Park Royal is great for singles, couples, and families!!! Just got back to CT and we are already looking for our next trip to Cancun and Park Royal—this time with our daughters, so they can share in this wonderful experience!

There was bed bugs in our room!! I stayed here before coronavirus and it was good for the price, but now they let me down completely!!! This was a disgusting stay filled with attitude from the workers and disgusting bed bugs and ants filled throughout the hotel. I went home and had to leave my luggage to avoid an infestation inside my own home!! Staying in a 4.5 star rated hotel to go home without anything is horrible. Also, my friend cut her foot open because they left broken glass throughout the balcony!!! Not to mention me and my friend(who stayed in another room) getting locked in my room for hours because they refused to kick in the door! PLEASE do not stay here.

This was an excellent experience at the Park Royal Beach in Cancun. We booked through our timeshare all-inclusive and stayed here for one week. Angel was our concierge and he made us feel like royalty. Daniela also helped when we needed something. The property is on the beach with very elegant suites with marble floors throughout. I would definitely recommend to anyone staying in Cancun!

My family and I stayed here for a week. From what I read, I thought I was going to have issues with customer service but they were very professional and polite at all times. The buffet is perfect if you have a large party like us. And the waiters are eager to get you as many drinks as possible which is part of the package. Just make sure to tip! The best food had to come from the Mexican restaurant where you have to set reservations in the morning in order to eat dinner that night. They have some ppl selling gifts outside near the pool area. I wouldn’t purchase anything from them as you can get everything they sell way cheaper if you walk across the street from the resort. The only complaint is that when you check in… they have you speak to a person who says it’s their job to give you a welcome package. Don’t Do It! Unless you want to be bothered in purchasing an apartment. You need to be blunt that you are not interested or they will be calling your room throughout the whole vacation. Trying to setup a time to talk more about purchasing rooms.

Drinks were given upon arrival. Room was ready when we checked in. The process was easy. The food however needs a lot of work. Breakfast was not good for the buffet. Neither was dinner. I am currently staying here and still going to try the Italian restaurant so hopefully it is better. Otherwise it’s mostly a family hotel.

Andres is in the Mexican restaurant went out of his way to make my wife's birthday special. Thank you for your kindness and service of spirit. Gabriel in the Pescado lunch restaurant was also exceptionally kind and attentive. The wait staff are on it...never waited more than a minute and my water was refilled. Room service did an exceptional job of keeping our rooms clean and free of sand. Even left us extra waters. Beach is beautiful, the water is fun, the lifeguard (his name escapes me) does a really great job of reading the ocean and keeping guests safe with the use of flags. Best to pay attention. I was impressed with his attention to detail as well. The staff were all quite nice. Health and Safety protocols were top notch. It was a quiet but fun resort. JUST WHAT I NEEDED.