Pastelería Doña Anita - Maya - 97133 Mérida

They did not meet the delivery time of the cake and had to go to another branch to look for it.

Very rich natural strawberry cakes their specialty

very delicious cakes a little expensive but worth it

The Doña Anita Pastry Shop is absolutely great. I ordered a tiramisu cake for my wife for her BIRTHDAY. 1. The advice was professional and very innovative. 2. The delivery service on time and reliable. 3. The cake was excellent and of the best quality. I can recommend this Bakery with a clear conscience.

The cake we bought is dry and there was no change or discounts. We clearly had to buy another cake elsewhere.

Terrible customer service. I'm super disappointed :( When we come to Merida we almost always come for 1/4 of a 3 milk cake since it is our favorite in the world. I ordered half a cake and asked the employee if I could cut it into 4 slices as I explained that we eat it in the car before going out on the road and she very kindly cut it for me and put it in 4 containers. I paid and we left and in the car I already took out the slices to start eating them. Suddenly my husband, my son and I at the same time say: guácala !! We all felt a sour taste and immediately realized that it did not taste as usual. And since we were still close, we returned and I got out to tell them that I was very sorry but that we cannot eat these slices of cake because they were sour. Then a lady came out who didn't have the same uniform as the cashier, I suppose she was the manager or something like that. He opened a slice and pinched it with his fingers and put it in his mouth and then said: of course it is not sour! Tastes good ! And then in front of me he told the young lady who had treated me very kindly before: Do not do it ! If you buy a half, you give it a half, it is not divided into eighths because this already has another cost! I was very pleased that she explained this to him when I was there. And well, he told her that he would go and tell the owner to try it, he went back to the kitchen and returned alone, without the owner or anyone else and he told me: well, give him your money back, it's fine. So what? The "owner" was not interested in trying the cake and only told that lady to return the money to me. I replied: I don't want money, I want cake, he didn't come here and when I come I want to eat this cake. And then nothing ... he told me: well, there isn't, if you want another, you can give it but this one is not bad. And I said to her: well, try it from below, not from above, because all the meringue is there and it tastes sweet, and she said: I can't taste it from there because there is a pandemic. I said: well, try this one that was not touched, it is my little daughter's. And she said: Well, you have a different taste and I'm not going to make you see who is right. In other words, they never explained the principles of customer service to this lady :( So then ... they gave me my money back and I left without cake. And it is the first time in my life that something like this happens to me to say that something tastes bad and they tell you: of course not! Pffff What terrible attention. Businesses like this in Merida that already have clients for years no longer worry about losing one so I just tell them: watch out! Because they already have their fame and they no longer make an effort and they no longer care if their cakes are rotten, they are already strong businesses and that is why they are worth it. And I want to end by saying that the very kind cashier told me: I hope I can come tomorrow to get rid of the bad taste in my mouth because tomorrow there are new cakes. Amazing, right ? The employee most concerned about the customer. The owner and the manager were worth 3 kilometers of ........