Pastelería Montebello - 14200 Ciudad de México

Name: Pastelería Montebello - 14200 Ciudad de México
Address: Calle Tekal 206a, Territorio Torres, Héroes de Padierna, Tlalpan, 14200 Ciudad de México, CDMX, Mexico, CDMX

4.1/5 ★ based on 8 reviews

Contact Pastelería Montebello

Address :	Calle Tekal 206a, Territorio Torres, Héroes de Padierna, Tlalpan, 14200 Ciudad de México, CDMX, Mexico
Phone :	📞 +89
Categories :	Cake shop ,
City :	CDMX

Calle Tekal 206a, Territorio Torres, Héroes de Padierna, Tlalpan, 14200 Ciudad de México, CDMX, Mexico

Best Cake shop in Mexico

M	Misol Kainoa on Google ★ ★ ★ ★ ★ Una delicia a delight
n	naomi Hernanadez on Google ★ ★ ★ ★ ★ Deliciosos pateles Delicious pateles
L	Leon Rojo on Google ★ ★ ★ ★ ★ Los mejores pasteles desde la carretera Ajusco hasta Luis Cabrera ? The best cakes from the Ajusco highway to Luis Cabrera ?
j	josue de la fuente on Google ★ ★ ★ ★ ★ Los Pasteles siempre muy ricos. Recomendable 100% The cakes always very rich. Recommended 100%
A	Aini on Google ★ ★ ★ ★ ★ Me gustan muchos sus pasteles el 3 le hes es mi favorito rico sin ser empalagoso todos mis cumpleaños compramos mi pastel ahi I like their cakes a lot on the 3rd he's my favorite rich without being cloying all my birthdays we bought my cake there
R	Rosalinda López on Google ★ ★ ★ ★ ★ Una delicia, Vainilla con chocolate, riquísimo!!!! Quedamos encantados, perfecto para festejar a papá!!! A delight, Vanilla with chocolate, delicious !!!! We were delighted, perfect to celebrate dad!
E	Elia Luna on Google ★ ★ ★ ★ ★ Los pasteles son deliciosos pero la atención al cliente es lo peor. Fui a encargar mi pastel de boda y el señor me dijo que no, que lo pidiera 2 o 3 días antes, porque según él, todavía faltaba mucho (faltaban 10 días). Me alegó que porque sus clientes le encargan pasteles y nunca van por ellos. Le dije que yo no era así y que se lo iba a dejar pagado, me era imposible ir 2 días antes de mi boda a encargar el pastel, lo convencí. Round 2. - "quiero mi pastel adornado con chocolate blanco y que sea todo blanco", - "no, el pastel viene adornado con frutas". Y bueno... Total que lo convencí, me dijo que me iba a costar mas pero no había problema. Round 3. - "Lo quiero para el domingo para el desayuno, pasaría por él a las 10:30", -"no, te lo tengo a la 1" Y todavía me dice que no es porque no me quiere vender, si no porque mi pastel le va a estorbar mucho para poder meter sus otros pasteles ? ¿Neta? Por si se quedaron con la duda, no lo compré ahí. Compraba pasteles ahí desde hace más de 10 años, cuando estaban en un local de una cuadra más arriba, pero cada que vamos últimamente, nos tratan pésimo, como si se estuvieran cuidando de que les veamos la cara porque somos unos estafadores de pasteles ? Que lastima, los pasteles están buenos, pero la experiencia de ir es pésima The cakes are delicious but the customer service is the worst. I went to order my wedding cake and the man told me no, to order it 2 or 3 days before, because according to him, there was still a long way to go (10 days to go). He claimed that because his clients order cakes from him and they never go for them. I told him that I was not like that and that I was going to leave it paid, it was impossible for me to go 2 days before my wedding to order the cake, I convinced him. Round 2. - "I want my cake decorated with white chocolate and that it is all white", - "no, the cake is decorated with fruits". Well ... I totally convinced him, he told me it was going to cost me more but there was no problem. Round 3. - "I want it for Sunday for breakfast, I would stop by at 10:30", - "no, I have it for you at 1" And he still tells me that it is not because he does not want to sell me, but because my cake is going to hinder him a lot to be able to put his other cakes ? Net? In case you were left with the doubt, I did not buy it there. I used to buy cakes there for more than 10 years, when they were in a place a block up, but every time we go lately, they treat us terrible, as if they were taking care that we see their faces because we are cake scammers ? Too bad, the cakes are good, but the experience of going is terrible
V	Victor Sanabria on Google ★ ★ ★ ★ ★ Acabo de comprarles un pastel de chocolate, pero les pedí que por favor me le agregaran mas fruta arriba aunque me cobraran mas. La señora que me atendió me dijo: “es que así ya es el pastel, ya trae fruta adentro”. Se lo pedí amablemente otra vez, nada más era agregar un poco más de fruta, le recordé que me cobrara más, sin problema, y me volvió a decir que no, porque “así era ya su decorado”… silencio incómodo. Pensé en irme pero agarro el pastel y me dijo, “bueno pero te lo cobro en 360” y se lo llevo por fin. Total que cuando estaba preparando el pastel se le acercó el señor del negocio y le dijo en voz baja que me cobrara más. Le pedí un domo de plástico para llevarlo mejor protegido, y otra vez me dijo, “pero te cobro 15 pesos” (yo ya sabía, eso no era problema). Y total que me cobro 395. No me querían poner su bendita fruta. Me dijo “supe el precio a 360” y me termino cobrando 380. Ya con mala forma poniéndole el domo. Sus formas de servicio al cliente dejan mucho que desear. Que pereza. I just bought you a chocolate cake, but I asked you to please add more fruit on top even though they will charge me more. The lady who attended me told me: "the cake is like that, it already has fruit inside." I kindly asked him again, I was just adding a little more fruit, I reminded him to charge me more, no problem, and he said no, because "that was how his set was already" ... awkward silence. I thought about leaving but I grabbed the cake and he said, "well, I'll charge you in 360" and I finally take it to him. Anyway, when he was preparing the cake, the man from the business approached him and said in a low voice to charge me more. I asked him for a plastic dome to take it better protected, and again he told me, "but I'll charge you 15 pesos" (I already knew, that wasn't a problem). And total that I charge 395. They didn't want to put their blessed fruit on me. He told me "I knew the price at 360" and I ended up charging 380. Already in bad shape putting the dome on him. Their ways of customer service leave a lot to be desired. What laziness.