Pata de Conejo - 68000 Oaxaca de Juárez

I rented a suite through airbnb here, they sent us half instructions through the app chat and WhatsApp. He asked in the instructions that he be notified before arriving at least 10 minutes, he was notified 25 minutes before, he never answered, I had to call him on the phone and from there he was very rude, he asked what suite and things that actually They did not come in the instructions, in a very bad way. Well, I told her that I was only advising her as she requested and in a bad way she told me that she did not ask for that. Upon arrival, they ask you to put your hand on a digital board and put a code, the code arrived in the airbnb app and she reiterated it to me in a very bad way, she told me "enter the code and do what I already sent you" the shape and the board were the problem, I really swear that the board is not legible (attached photo). When I let her know the way she was treating me, she got upset, raised her voice and said that I had personal problems and that I was taking it out on her, I was shocked, I really told her the way she is being horrible. the one you are treating me, but she got upset and told me "get out of my lodging I have had guests who are polite, real gentlemen and ladies" I told him I am not leaving until you reimburse me, he said "ah that's your problem" well I requested the refund through the app and according to this if it was left. I arrived for my annual vacation, to get to know Oaxaca for the first time, I am crying with impotence at how this lady was, how I was left without lodging, if I had known that this was going to be like this, I would really go somewhere else. They don't know the pain, courage, saving a whole year to get to know a place and on day 1 they treat me like this, the first time they treat me like this on airbnb, I have stayed in many places, I have conversations with other lodging owners, never in the life had had this experience, I hope they do not fall into the hands of this horrible lady.