Pizza Rock - 77400 Isla Mujeres

It's sad, because the food was very good, but the service horrible... We've waited for more than 50 minutes for our plates (and the restaurant was practically empty), but the waiter only brang someone's pizza to calm our appetites down, and the other plates took another 10-15 minutes to arrive. Nothing synchronised to enjoy the four of us together! Once others plates arrived, there was a bunch of mistakes in them... We tried to speak to the manager, but he didn't even really take the time to listen to the problems and our honnest feedbacks... He just came back in a rush telling us he would put us 20% off the bill... There could be a hundred other ways to managed the problems we faced, but the manager didn't listen to his customers and as a result; a discount doesn't save an evening. *Just to add an extra funny detail to see how really they have a lack in management: we asked to replace some sides because they didn't listen to our orders, and they brang back the sides dishes once we we're done eating. We finally left and paid cash (because they charge an extra 3$ for CCs) and no one came to explain the situation, to at least understand what happened or give apologies. Once again, food was great, decent prices and portions, but service and professionnalism killed it all.

It’s ok for a quick bite. Pizza & A…more, a few blocks away on this same street is way better. tip: they charge extra (3%) for paying with credit card.

Took almost an hour to get a pepperoni pizza that taste like it came from Chuck e cheese not impressed

Suprised by the food and service. Really tasty and price is totally alright seen to its location. One vegan and one vegetarian and they made it great. Portions are more than small so we have some nightfood :p

Great place for pizza. After scouring up and down Hidalgo searching for a place that had reasonably priced nachos and drinks my wife and I opted to try here. Our server was kind and courteous and did note our seats were in a low air flow zone so it might get hot and asked if that was okay, we were fine with that no big deal. After going over the menu I decided I wanted some pizza to go with the nachos, I mean 130 pesos for a small pizza seemed inviting. While we waited for our drinks we noticed this one larger set lady getting snippy with our server cause she didn't like her seat, he asked us kindly if we were willing to trade due to seat numbers to which we agreed. After we noticed she still seemed to have an attitude and nobody else came to sit with her aside from the one other person and was a bit rude to him while he was running around to all the tables. Commendable work my man the nachos were awesome and that pizza was one of the best I've ever had! The only downside was my blended drink wasn't blended enough but for all his work and courteousness I can't not give 5 stars. Edit: returned a few days later for more pizza, spent half the time being ignored by our waiter who was more interested in talking to people at the restaurant across the street than actually serving us, had to physically flag the guy down to get my bill, hell I could've left and nobody would have noticed. Since the food is still good I would still recommend but not as highly now. Up

Pizza was way below average under cooked and was cold by 2nd slice..could still see the shape of the grated cheese. Base is frozen from a packet Staff were frosty...one a little rude to my toddler ..there are better places further up

Avoid - I read the reviews and I was cautious but the place looked nice. I asked the guy (maybe the owner) how long for a pizza. He said 15 min and I said ok and ordered. 30 minutes later - the pizza was just now getting sauced. Why lie to people? I got my money back and left.

We knew going in that we would probably not have a good experience at Pizza Rock, as per recent reviews, so we did not set our expectations very high. To start, the young man who served us was on the ball, getting us seated as soon as he saw us looking at the menu, so props to him for that. We ordered a large "Pizza Rock", as it had a variety of toppings, and we only had to wait about 20 minutes for our Pizza to arrive, which was not bad at all. The issue, however, appeared after our Pizza arrived, with the toppings being relatively flavorless and the crust being very thin. One other reviewer likened the quality of the Pizza here to that of Chuck 'E Cheese, and I would have to agree. There was practically no sauce on the pizza, and the "sausage" listed on the menu (which anyone familiar with pizzas would assume to mean either crumbled or sliced Italian sausage of some form) turned out to be something akin to sliced Vienna Sausages. The ham appeared to be slices of cheap ham sandwich meat, and the chorizo was almost as flavorless. When we were about halfway through the Pizza, I asked the server for a box, and he took our leftovers back into the kitchen. About 5 minutes later, the server returned with our leftovers on two foil-covered styrofoam trays in a plastic bag. Upon reaching our hotel room, I realized that our leftovers had been placed on the trays upside down, spilling all of the toppings off. This was the final straw for me, and I cannot recommend going to this restaurant unless you absolutely must have pizza after midnight.