Playa Maya by MIJ - Beachfront Hotel - 77710 Playa del Carmen

We didn’t stay at the hotel but went here for a day for Sunday funday to listen to Alfonso / Pancho DJ. He is an amazing DJ and the music was amazing!

!!!AVOID AT ALL COST!!! My friend and I had money stolen from our wallets left in the hotel room, various currencies totaling c200 USD. Hotel staff steal in a smart way, amounts that you may either not notice, or not be bothered to report. Amounts difficult to claim back via insurance due to excess. When we reported this to the Hotel management, they treated us in an appalling way. They lied that they checked CCTV. The manager admitted she had visited the rooms LOOKING FOR valuable items and taking pictures of guest possessions!!!! When we were persitent in demanding this to be looked into, the manager threatened us and called the Police who are in cahoots with them (locals supporting locals). It's all an organised crime ring that's impossible to combat. We were a couple with a child, experiencing the worst holidays every with dreadful treatment. Incredibly stressfull, humiliating experience. We were even told to check out 2 days earlier because we were inconvenient to have around after raising the theft. We reported this ourselves to the Police, and will be seeking recompense via Mij Hotels Europe. Avoid like the plague!!!

We have stayed at MIJ Hotel Le Reve in past and had reservations for this coming February 2022. They cancelled our reservation but will not refund our money. We try calling and they just hang up on us. MIJ Hotels will not return our emails. We heard from others that have stayed there recently and said Le Reve has gone down hill. They also visited the other MIJ Hotels in Riviera Maya and said they all look run down and in bad shape. Nothing like the photos they have. They talked with some guests at the Puerto Morales and at this Playa Maya hotel and they said the food was not very good. They did not have enough staff and had to wait a long time for everything. Staff was not very nice either.

The staff at this hotel has been excellent. They truly care for their guests and treat them with 5 star service. Very thankful for the receptionists and their help when an emergency came about.

Good location on beach off Calle 8. Staff service by Alejandra and Antonia lead by Samanya, manager was excellent. Good breakfast served by Pedro and Damian. Good rooms.

One of reason we booked was for the hot tub. Hot tub didn't work any three days there. No elevator to get to our third floor room. Had to walk on the beach with luggage to get to hotel. Would not stay again.

We stayed at the Playa Maya by MIJ for two weeks in March 2022. The location is great, right at the beach and close to 5th but still almost quiet in the nights. The rooms were very clean, thanks to the amazing cleaning ladies, who did a great job every day. Beach stuff (Pedro and his team) was also warm and welcoming. Breakfast was tasty but kind of repetitive (all kinds of eggs with toast). You can choose between coffee or tea and either fruit juice (not fresh) or fresh fruit as side dish. Only annoying thing was that there is some kind of fan noise from the neighboring hotel, which is turned on sometimes at night for a few hours. Besides that we would recommend staying there.

Stayed here with 3 others and we absolutely loved it. The only drawbacks mentioned in other reviews - only being accessible by beach and no elevators - weren't an issue for our group. The beach view was so beautiful through our window, the service was amazing by all. Everyone was so friendly! The location is also great - right off the main street but quiet at night. The included breakfast is so filling and gets the day off to the right start - I will be dreaming about taking my coffee while watching the sun rise over the ocean for years to come. We will definitely be coming back to this place when we return to Mexico!