Probell - 20120 Aguascalientes

Very annoyed customer: Last Friday, January 4, I went to the PROBELL Independencia branch to buy a Bosson brand treatment, the saleswoman convinced me to buy the BraLiz brand, as she had already applied it, it is natural and she had seen good results. He applied the product to me and I was satisfied. On Sunday when I washed my hair the Chinese decreased slightly, but it was not straight as he told me it would be. The Monday that I attended to complain, the saleswoman changed the version, she told me that since it was a natural product, it was a progressive straightening, that several applications had to be made, so she applied the rest of the product, approximately 1/4 of the bottle. They applied it to me and the next day I washed my hair, it was not straight. They say there is no guarantee, they are not responsible for the results of the product. The stores are supposed to know their products and also apply it there, they should be responsible for the results, I want my money back or the application of a product for the result I wanted. Next to where I live, in CDMX there is a branch I want them to apply it to me or give me my money back.

I really liked the attention received, the girls were very kind and they advised me, they showed me a new color gamma that I did not know, they have brands of shampoos and professional treatments that I love, as well as a wide range of shades of gel nail polish.

I went to the store today And I liked a package of iron and curling iron that I liked, I asked if there was a section system and the 4 employees who said yes if then the money in the section and when I was leaving the store Cony super rude told me that in offers there were no sections and I told him that I had already made the note and all that I had to respect the promotion, he began to want to scream and how not to let me cool down with his employees he told them that they They will pay the difference. very bad that Mrs. according to her very class but it is very disastrous.

I have been a frequent client of Probell Haciendas for a long time, the service is generally good, the girls are kind and guide me with products when I am not sure what I am looking for for my needs. I periodically apply a smoothing treatment called BOSON there and I had never had any problem until Saturday, February 13, when it was applied to me by a shop assistant I had not seen before, with short and thin hair. Besides that it took more than two hours (which had never happened to me) when I finished my application, she gave me the price of $ 350 pesos despite the fact that one of the girls who had already applied it to me before said NO, because as I already said , I have a lot being a client and what they charge me is $ 300 pesos. The girl with short hair turned to see her and only reiterated that it was $ 350 pesos, I told her that if she had already uploaded the application and she said yes, without realizing that I saw that her partner said no and pointed to the screen of Computer. It would be good if they took control with their new employees on the costs of the applications because it is not fair to me that the new ones want to charge what they want without knowing that those of us who are already clients know what the application costs. I honestly didn't want to say anything to him, just the next time I'm going to choose one of the other two girls who already know me and know how much it costs to apply the treatment, and although it wasn't much that he overcharged me, it made me feel bad that I would like to see the opportunity to benefit from me thinking that I do not know what it costs. Obviously I didn't get poor, but she didn't get rich either by charging me more than is fair.

The disastrous service, as long as that manager with the orange hair and the clerk with long black hair are there, I will never set foot in that branch again, they spend their time complaining about their boss or other colleagues because they don't stop talking about it. And when a client comes in, they don't even peel her, you have to go over to ask and wait for them to finish talking about it and attend to you and then you have to get the words out with a corkscrew, they don't even bother to approach you with the product they are selling, but if they get upset if you mess things up when you are looking at them because I repeat they do not even give you information about the product or do they bring it to you and well you have to be more or less looking for what you need, two months ago I even pushed the saleswoman (long black hair) because I moved something and for that if she got up from her chair and to call my attention by telling me not to upset her with the worst attitude, I obviously already annoyed her, I answered "sorry but I I thought that was what you were for "and she still haughtily answered me," if I am an employee of the store but I am not her employee "of course the other girl (orange hair) did not say anything because her attitude is the same, her answer is meaningless and Their attitude left me with a terrible experience and a very bad taste in my mouth, I don't understand why they keep people like that, I'm seeing all the reviews and they have a lot of bad reviews for the treatment and service, maybe they are not interested or it does not represent so much sale. counter to the general public and its strong entrance is rather with salons and wholesale, then I would say that if they are not going to change their attitude of service close the sale at the counter and make us go through this type of disastrous experiences , and they still have the nerve to ask for a tip.

I stocked up there but for some time now they no longer carry the same assortment of organic.

I take my wife to buy what she needs there, she tells me that they are well stocked.

The attention of the staff is excellent ... they know what they sell ... and what in other stores of the same řamo they have no idea _and they sell nothing else to sell. The advice from the girls is very good.