PROFECO - 77400 Cancún

The "advisers" do not help at all regarding the paperwork that has to be done, they get upset even because you ask them something, they act as if they are doing you a favor, forgetting that it is their job to support the complainants. In addition to this, the facilities are terrible, really deplorable, there is no where to wait or where to accommodate the stationery they request. They do not answer on their telephone channel, terrible experience.

You need an office in Chetumal, the CFE is getting rich and there is nowhere to complain

I want to publicly congratulate the lic. Rosalba García González for her enormous and kind help throughout my complaint process that I carry out in Cancun and end in CDMX in the area of ​​foreign complaints the lic. ROSALBA finished the process with me in CDMX by means of an excellent phone call in all aspects !! In addition to his extensive knowledge of the subject, he does it with great dedication and that is why things turn out optimally, thank you lic. Rosalba !! And I take the opportunity to ask Profeco to urgently give training or change his position so that the conciliator Robert Efrain Pat Pool does not have contact with the people since he is TOTALLY unaware of the issue and also does not know that there are foreign conciliators in other states that are not You need to spend plane tickets, hotel and meals to transport yourself from Cdmx to Cancun to make the conciliation appointment ROBERT you only made me spend like a fool because of your lack of knowledge if you do not know, inform yourself with ROSALBA or with people who know about the subject you do not You know nothing, do not give false information and make people spend like an asshole makes me sad that having people as prepared as lic. ROSALBA also have people as stupid as is the case with EFRAIN PAT Pool, watch out !! If by bad luck it is your turn to inform yourself with another conciliator because he only made me spend a lot of money due to his lack of knowledge, I do not want this to happen to another person since this prayer gave me totally wrong information and I did not have the need to move to Cancun to continue with The case.

I've been managing a refund for 6 months and they still haven't located the interjet offices! That means that I have not had a single hearing, the next is in March 2021, that is, if they comply with the protocol against covib 19.

Why not put in it. Undue charges menu with credit card in the supermarket or QR I paid them in soriana with payment market and they did not recognize the payment and if they deducted it from my virtual card con and with everything and that they withheld my merchandise already Paid and not They gave it to me and I had to pay it in cash

Today, call PROFECO Cancun to obtain information about a process that since last year (April 2020) began against California Fitness for having made me multiple and repeated charges in a single exhibition and in the middle of the pandemic, having already canceled months before the Contract with them, they must be very well related to PROFECO, since from the beginning it seemed to me that they justified them, after my insistence they received my complaint, I went to several subpoenas (hearings) in which the defendant did not appear, in the Last time, and because I was working, I had no chance to go, and so nothing more as if the "Lic" Rosalba Garcia González told me that the file was closed, yes, just like that, I asked her why she had not mentioned to me that she could not present on that date, even though it was for work reasons, (I appeared in three previous hearings without a response from the defendant) they would close my case, and they told me that it WAS NOT HIS OBLIGATION. Well groomed with California Fitness ??????????

Could you share with me the hours of operation at oxxos in Playa de Carmen?