PROFECO delegacion Puebla - 72160 Puebla
2.2/5
★
based on 8 reviews
Contact PROFECO delegacion Puebla
| Address : | C. 19 Sur 506, La Paz, 72160 Puebla, Pue., Mexico |
| Phone : | 📞 + |
| Website : | http://www.profeco.gob.mx/ |
| Categories : | |
| City : | Pue. |
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Dr. Christian Chavez on Google
★ ★ ★ ★ ★ Atención muy rápida y amable, muy buena orientación y apoyo
 Very fast and friendly service, very good guidance and support
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Jaime Ruiz on Google
★ ★ ★ ★ ★ Lamentablemente, un pésimo servicio del personal que atiende. Llevo 1 año y 2 meses (desde Agosto 2020 hasta Octubre 2021), sin resolver una denuncia y no les importa dar seguimiento por teléfono, ni correo electrónico, ni presencial (han perdido el expediente).
¡Eso sí, una burocracia para hacer la denuncia; buscando no defender al consumidor, aunque se presenten evidencias y sólo llenándose de muchos documentos sin revisar!
Unfortunately, a lousy service from the staff that attends. I have been 1 year and 2 months (from August 2020 to October 2021), without resolving a complaint and they do not care to follow up by phone, or email, or in person (they have lost the file).
Yes, a bureaucracy to make the complaint; seeking not to defend the consumer, even if evidence is presented and only filling up with many documents without reviewing!
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Efraín on Google
★ ★ ★ ★ ★ Nunca contestan la línea de quejas por teléfono. Pésimo servicio, seguimos desperdiciando el presupuesto en basura.
They never answer the complaint line on the phone. Terrible service, we continue to waste the budget on garbage.
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Nelson Caceres on Google
★ ★ ★ ★ ★ Muy mal servicio parece que es procuraduria del vendedor y no del consumidor,desde el principio te convencen para que no pongas tu queja no pierdan su tiempo.
Very bad service, it seems that it is the seller's attorney and not the consumer's, from the beginning they convince you not to file your complaint, do not waste your time.
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Calderón J MARC on Google
★ ★ ★ ★ ★ Pésimo servicio departe de la persona que me atendió mi caso, favorece más al vendedor que yo como consumidor, solo una vez tube audiencia las segunda ni se presentaron los vendedores, la tercera llegué me hicieron esperar una hora, y al final dice que llegue tarde, voy a levantar mi denuncia denunciasoic para el funcionario público
Terrible service from the person who dealt with my case, he favors the seller more than me as a consumer, only once did I have a hearing the second time the sellers did not show up, the third time I arrived they made me wait an hour, and in the end he says I was late , I am going to file my denunciasoic complaint for the public official
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Rosa del Carmen Garcia Galindo on Google
★ ★ ★ ★ ★ Pésimo!! Pésimo!! El servicio hay una persona del sexo femenino que contesta y dice "no cuelgue" y te deja las horas ahi... Tuve que colgar porque ya llevava mas de 40 min. Y volvi a llamar y sonaba ocupado supongo porque estaba descolgado hasta despues de 2 hrs. 2 hrs!! Entro la llamada otra vez y nuevamente dijo lo mismo " no cuelgue" y nuevamente me dejo esperando en la llamada no tienen madre son personas que no deberian de estara ahi cobrando un salario que no lo merecen...
Appalling!! Appalling!! The service has a female person who answers and says "don't hang up" and leaves the hours there... I had to hang up because it had already been more than 40 minutes. And I called again and it sounded busy I guess because it was off the hook until after 2 hrs. 2 hours!! The call came in again and again he said the same thing "don't hang up" and again he left me waiting on the call they don't have a mother they are people who shouldn't be there getting a salary they don't deserve...
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Impresos Grafikos on Google
★ ★ ★ ★ ★ Se supone que atienden hasta las 3 y lleganos 2.20 y ya no quieren a pesar q no hay gente esperando, es la procu qué defiende nuestros derechos? Qué ASCO....
They are supposed to attend until 3 and we arrive at 2:20 and they don't want to even though there are no people waiting, is it the procu that defends our rights? Gross....
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CompuMaq Gina on Google
★ ★ ★ ★ ★ Ok
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