Profeco Oriente - 09070 Ciudad de México

Excellent attention and guidance for a complaint that raises. The day I went it was empty.

Very well attended, only that my appointment was scheduled a month and a half later.

I want to thank Profeco for solving my complaint, they took 9 months to communicate due to the pandemic but once they got in touch they followed up on my case! And in a very special way to Lic. Belia Navarro for making the guarantees valid as consumers !!!! Do not despair, it is late but they always give you a solution!

Very quickly they solved my problem. A tip: if they have problems with Volaris, they reconcile immediately. Many thanks to Lic Daniela very efficient

Against CFE, for excessive charges, don't waste your time! There are only 3 hearings, the same ones I had against CFE, for excessive charges. Total waste of time, the staff of Profeco, apart from a mediator as they call themselves, did not support anything. Still with evidence of CFE abuse. One ends up paying reluctantly to the CFE, in modest monthly installments. If they don't cut off your service! Sadly, the attention, from the Lic, who represents the CFE, at the entrance of prophecy, first interaction, is the most disastrous, she yells at people, she does not listen to them, it seems that she is angry all the time and the worst, she does not solve any.

Free services to the public to defend your rights as a consumer

Well, a 2 rating to belly ?. Today March 22 I came to a hearing (that's what I think it's called), which was scheduled for January 10, the company did not come because the name with which the file was raised is incorrect. It happened because the lic that attended me put another company name different from the one I gave her, because it was the one that was registered in her system. Moral “DO NOT rely entirely on the proper completion of the file by the staff of the profeco” rectify the name of the company that you report with the invoices or contracts that you have; The consequence of the above is that the appointment was scheduled until May, wasted time and money... Another case that I saw and that came to his hearing to try to recover the money for bus tickets, filed his complaint beforehand and at the hearing they tell him that it does not proceed because he spent a day in the time limit he had to file his complaint. . It would have been nice to have been notified of that since when you filed your complaint, instead of waiting so long, coming and spending tickets for nothing. The institution is very saturated in its appointments and they send us until months later to have it, perhaps much of this saturation is due to situations like the second one I just mentioned and that only make it inefficient. Of course, a rating of 10 for the staff that greets us when we enter ?... they are very kind, cordial and dedicated to their work.