Pronatours - 82110 Mazatlán

They transferred us from the airport to the hotel and they lost my baby's kangaroo, well, when we got down the suitcases they gave it to another couple who had a baby too and we were checking because they promised us that they would recover it and nothing the day they picked us up from Hotel to the airport they simply told us they would not leave us anything .. terrible service I will never return to Mazatlán.

I bought a paqete with you It is worth mentioning that I have been doing it for more than 10 years, until this last one had worked wonders. We arrived at the airport, we documented 2 and a half hours before flying. We arrived at room 9 20 minutes before and they told us: "Your flight has already left" What? ???????? "Yes, they had to board an hour before" Miss, 20 minutes are missing, although we should not address in the last min I do not think that 20 minutes are not enough. "Go to the vivaaerobus module and they will indicate a new flight, then to the band 8 for your luggage" To not tell you the hours we went looking for support (THAT NOBODY GAVE US) we acquired new tickets for a day later paying a penalty of $ 2900 pesos! 5 laps looking for the suitcase and know? THEY HAD IT IN THE COUNTER WHERE WE DOCUMENT! I asked several questions and nobody knew anything! YOU MUST HAVE SOLD MY TICKETS TO ANY ONE KNOWN OR RECOMMENDED IN A LAST MOMENT, MY SUITCASE HAS NEVER BEEN UPLOADED TO THE AIRCRAFT AND THAT 'S WHY THEY PREVENTED US TO ADDRESS! What a coincidence that the next day the passengers continued boarding at 11:45 am when the flight was at 11:49 in the morning? Vivaerobus no man's land, terrible experience and disappointing trip! Can anybody help me?

It is the safest agency to choose the tour you are looking for, in addition to tours, it offers transportation service for large groups with airport hotel airport transfers and conventions, prices are very reasonable, and its staff is highly trained.

We hire airport-hotel and hotel-airport transfers. When we landed they made us wait around 30 minutes. And the day they had to pick us up, we had to be 9:25 in the lobby and when we delivered the room, they did 9:30 and they didn't wait for us. And we lost our transfer and had to hire another. I called and told them that I was transferring to the hotel where the van was since it was close to where we stayed and they did not want the only solution they gave me was that they returned 2 hours later. Terrible service.

The best tours and the best atmosphere. Is your best option.