Pti Cell Group, S.A. De C.V. - 06500 Ciudad de México

They are nefarious, no one gives a solution when there are documents that support what was not complied with, they asked me for money that now nobody intends to return. I see that there are many complaints and this company continues to operate as if nothing and hire irresponsible people. If the line is in my name. I don't know why they answered my message, if they don't solve it. His staff doesn't even answer me and my money has already been lost. I will report to Telcel.

I never put bad reviews. But this time it is not a review is a warning to all who see this message do not work with that company does not respond to calls do not deal with them. I am not your client and just by answering a call I was assigned the Telcel system as your client and they blocked me to be able to make equipment changes I can only do with them I do not want anything with that bad call company. I gave myself the task of seeking more information about this group and they are pure bad references. Telcel must end the relationship with this distributor because it only matches and puts the brand in bad shape.

It is not a reliable company, they do not follow up on the procedures and are not responsible for what they offer. This dealer is not trustworthy to perform your renewal.

Do not do anything with them, it is an inefficient distributor and only courage will pass, everything they need with Telcel, do it in their service centers, they will thank me

If they renewed me but ... I had to be looking for them to go by my phone, since they would call me and they never did it, they do not answer the contact numbers, much less the advisor (I imagine that since we already signed the contract he already commissioned the rest do not give importance). When I went to their offices, there is a type of glasses in the second office on the left side, which only made me wait and I never attended, was talking to someone in his office and very attentive to his phone, apparently is supervisor or something like that, but it gives a nefarious treatment and example to serve a client. It took 30 minutes for someone to come out to help me and so much more so that they handed me the equipment, they asked you to sign without checking the phone, asking the person to check the equipment, making faces and looking at his watch as if he were doing it waste your time It was the first time I renewed with them, but I think I'll never do it again, they call you and offer you a great service, which ends once you sign the renewal, they do not follow up, they take care of you, nobody identifies, their supervisors They do the same, all wrong.

FRAUD, Fraudulent Company, they sold me the equipment, they quoted it to me according to them and when my Telcel invoice for the equipment arrived it was less than the Amount paid, fortunately there is evidence of the payment, the amounts and the invoice that telcel issues.

I give them 1 star because I can't give them -5, I renewed my Telcel plan with them under false pretenses!!! They told me that they were not going to charge me anything for renewal because I had already completed the year of the contract and I received a charge for deactivation of the equipment. I spoke to them and they told me that it was Telcel's mistake and that they were going to solve it because it was an abuse of Telcel. In Telcel they told me that they did not give the true information to close their sale. I have been trying to get a refund for 6 months and they always tell me that they are checking it but they do not solve anything and obviously they are not going to reimburse me at all. Now flat out the "boss" of the girl I hired doesn't even answer me anymore. What a disgraceful service.