Quálitas Echegaray - 53300 Ciudad de México

The waiting time to be seen by an advisor is too much, approximately 2 hours.

It just seems like they want to tire you out for not paying you. I've been around for 5 laps and I still haven't finished the process. It seems that they give surprises when you go, since something is always missing; the problem is that they do not speak clearly from the beginning and one as a client does not know the process to follow. They would save a lot of time and save us too if they managed their processes better. Suddenly it seems that they are interested in providing prompt solutions. As in everything, there are highly qualified and attentive staff and others who show they do not have much interest in your procedure. You think they have important areas of opportunity. Thanks.

Terrible, I have been in the process for almost a year to get paid a total loss, in offices only the advisor who attends you is friendly, but there is never anyone at the reception. To get a phone call I have made about 20 attempts per day and they seem few, and when they finally answer you they tell you that there are no advisers to provide information. Terrible, do not insure your cars for any reason with qualitas.

Their response capacity is very slow, they make the claim payment process with many obstacles.

Everyone says a terrible insurance company, but nobody says that either they do not have their cars up to date on paper or their own, read their policies, find out, know the traffic regulations, do not blame the insurers of our idiosyncrasy that we want everything directly at hand . For my part, good service, the executive who treated me very kindly and explained everything in detail. Only the waiting time if it is somewhat tedious but everything is fine.

Don't hire! In the event of an accident, they do everything with a long process so as not to pay, they do not advise at all, I have been in the process for 5 months, I suggest filing a collective lawsuit so that they pay us and also for what is fair

Not even where to start... I had an accident in January, the evaluator made the report wrong, he put the damaged parts that he wanted. It takes 3 days to get to the workshop, according to. Where was the motorcycle? who knows! When it finally arrives, it remains in the workshop for another month, to tell me that they cannot proceed with the repair because Qualitas does not authorize the repair, they mess up the follow-up, one day it is a total loss, another day it is below the deductible. (the motorcycle had considerable damage) the next day it is under repair. When I ask in the workshop, the fault is Quialitas, when I ask in Qualitas, the cupa is the fault of the workshop. As I spoke with managers and supervisors and none gave me solutions. 3 months later as it has to be reassessed. We are in May and they just tell me that it is a total loss. They make you very tired, it seems that they don't want to pay you! I clarify that I had all my papers in order! I had everything they asked me for and still I'm still waiting... I have been insuring for approximately 10 years with Qualitas, it had never happened to me, but now it leaves a lot to talk about and not exactly for the better. Note: In offices they serve you well. But they don't do much. In the call center the treatment is horrible, they leave you waiting on the line, they do not answer, it takes a long time for a call to come through. You must be there all day (literally) to be able to communicate. All the paperwork you need is by call.