Quinta Real Puebla - 72000 Puebla

Only ok overall Fantastic decoration in sole parts Restaurant area dull and cold Darkish rooms

DON’T MAKE RESERVATIONS WITH THIS HOTEL. The hotel is basically a “scam”. The hotel does NOT offer discount of 20% in the food service at the restaurant. The hotel does NOT offer service of GYM. It is completely fake what it is offered by the hotel (we booked a bedroom with 3 toilets and 3 beds, but we got 3 bedrooms). As it arranged 1 bedroom, it was asked to cancel out the other bedrooms, but what the useless staff OVERCHARGED the night as 100 usd, when the common night is almost 55 usd/night. Finally, the manager of the hotel is a complete DUMMY , it was asked to talk to him since the first night and he did not appear. The complain was issued at Airbnb site. It was required to call up the police because of the incompetence of the manager, who casually appeared when the police got to the hotel.

Great rooms, fabulous staff...stayed w this chain in Oaxaca too!! Excellent downtown location and excellent tips for dinner etc during covid...stay, u won't regret it!! How many hotels have a retractable roof??

Hotel is perfectly located in the city center. It's architecture is beautiful and overall a nice hotel, however I can't conceive that it appears as a 5 star hotel when it clearly needs some maintenance and even the room's shower was very moldy.

The hotel is located two blocks away from the Cathedral. It is very well conserved and beautiful. Attention and personnel are exceptional, friendly, and attentive. Food is great and you can buy a little bag of mole as a nice gift. They gave me an upgrade and the room was absolutely good!

The hotel has an excellent location, right in the heart of Puebla. The flair and general hacienda atmosphere of the hotel is incredible. Nevertheless, the cover of a book does not tell all the story. - Do not take a room with a window towards the (main) street. The windows do not close tightly and the noise is unbearable at night. - The water take way too long (5 minutes running) to get warm. - There are necessary maintenance work to be done (our shower head was hanging loose off the wall) - The Wifi availability and reach is a catastrophe. I made the hotel management aware of these mishaps, but sadly the response was rather superficial. A real shame since we looked forward to our visit after almost 2 years due to the pandemic.

Ok, run, do not walk, to stay in this 5 star value, because if the owners ever figure out what a jewel they have here--and run it accordingly--the prices would justifiably triple. This is a character-packed big-deal hotel housed in a 1593 former convent.  The centerpiece of the property is a grand arched courtyard, with a few smaller courtyards in colonnades to the back and sides.  Though my room was small (and I trust others are well), the fundamentals are very good.  Other reviews complained about noise and beds, but mine was quiet (yeah, nearby church bells will wake you up at 830a, but seems unholy to complain about that in an old nunnery) and the shower was heavenly.  And the hotel screams history. At about $50 a night, such a value.  And that is the context for my positive review.  That said, at times, looks like the owners have given up on making this the top hotel in town, which it could be.  A place so rich in heritage deserves greater attention to detail. To wit:  The elevator is broken.  Boarded over in fact.  The hotel has four floors, so woe to the Olympians who get to climb to the third and fourth level's rooms, especially with Puebla's altitude (higher in fact than Denver's).  Pant. That gorgeous central courtyard houses the restaurant, and while such a setting could frame an excellent restaurant, not here not yet.  Instead, a few mostly hotel guests endure Dennys-calibre paper placemats, really uncomfortable chairs whose meager cushions need replacing, mimeo menus in worn Staples report sheaths, and well meaning servers who could be coached on better service.  At times, not a paying soul inhabits these seats.  At 7p, a lonely pianist played to no one. Rooms could use an enhancement or two, as well.  Outlets are few and inconvenient:   Especially galling to have to charge your phone on the other side of the room from your bed.  Coffee makers anyone?  Or at least morning coffee and tea service set up in the courtyard? There is a sign for the gym, but it is padlocked and grim now. For now, this is a quirky pile of beautiful history with a great location (the Zocalo and cathedral are two blocks away, Museo Amparo is just a block).  But, oh what a hotel this could be with a little fine tuning!

Great looking hotel inside. It has a mission style look to it because it used to be a nun convent at one point in time. The rooms are renovated with a modern twist as in the lighting, A/C, and bathroom fixtures. Breakfast was healthy and well prepared with all the essentials for an appetizing breakfast. My only complaint would be the lack of handicap ramps on the first floor and the steps that could lead to a sudden drop if you're not paying attention.