Racderma Satélite - 53100 Naucalpan de Juárez

If you have 10,000 pesos left over and you want to give them away, this is the right place. About a month ago I had an appointment to treat hair loss, which I think they did not even remember, since when they spoke a day before to confirm they sent me to the last time they had. When I arrived at the place, very nice facilities and everything, but they made me wait more than 1 hour, people arrived and attended them first than us who "supposedly" had an appointment. At the time to go to the specialist, the happy consultation lasted 5 minutes at most (first sign), the diagnosis was made and later they gave me a budget. Of everything they added approximately 10 thousand pesos and in advance I know that dermatological products are expensive so it did not surprise me at all, but "coincidentally" everything they prescribed can only be obtained in their store, then it was when I began to distrust a little, but of course, one gets carried away by the comments and ratings of the place. I bought the medications and followed the treatment as instructed, at first I had some discomfort, my skin was dry and it seemed that the problem was getting worse. The doctor contacted me and I modified the applications, but even so I still had discomfort and now I was dealing with another problem of dandruff and dryness. A month after the "treatment" I can say that the problem did not improve one bit, I know that it is not magic and that there would be no immediate results, but at this time my problem only worsens. Obviously I did not return to the subsequent consultation and I do not plan to do so, I no longer want to give my money away. It's clearly a place where patients only see them as $$$, 5 minute consultations over $ 1000. A shame that they play like this with the sufferings of the people.

They refuse to perform procedures despite the advance payment and terrible attitude of the white Mr. is not recommended at all

As you know, a specialist doctor costs and paying is worth it; likewise the specialized medicine. I went to consult with my sister and oh disappointment! Paying that price for a zero empathic doctor whose purpose is to sell only and exclusively the medicine they produce without giving you options is unethical. He did not even explain what was happening to the skin, and outside the office the treatment was the same. Do you want to get an idea? Check out how they respond to negative comments, if they respond here with their huge ego, imagine how they will treat you.

We are taking measures to improve service, thank you very much for your understanding, we are receiving a large number of calls and messages, greetings

My mother received the CO2 Laser treatment at the Satellite Branch, with a promotion, I think it costs $ 15,000 each session, there were 3 sessions, one of the guys who applied the treatment told her that a session before was not used the appropriate machine for that treatment, they used another, I imagine because it was "a promotion", since when they put anesthesia it was not the same time and it was not the same effect, the last one hurt a lot (confirming that it was not the machine for CO2 laser), so I do not recommend them, bad service even if it is a promotion, it is not any amount of money, they were not professionals. The results did not come close to a 30% improvement in his skin, in the end it just hurt a lot, they did not apply the treatment with the right machine and it was not cheap.

Very good experience, the place is very nice, the doctors are excellent, the attention is very good, the nurses pay attention to detail when they perform the treatments, they are very professional.

I went to see Dr. Óscar and he was excellent! He explained me in detail and clarified my doubts, I took my treatment and in a month I return to my follow-up consultation.

I looked for an appointment with Dr. Rafael and they denied it to me because I had not attended for several years (they forgot that we were in a pandemic and that one could have some extraordinary situation), in the end I accepted to be assigned to a dermatologist, the day of the appointment turned out I was treated by another, Dr. Villamar, who was very attentive and kind. When I asked to reschedule to follow up on my problem, it turned out that the Dr. only went to cover that day and, in reality, she works in another branch and then they would schedule me with another Dr. This seems incorrect to me and you lose confidence, you look for continuity with the doctor who originally sees your problem. Then I asked for an invoice, a lady took the data and it never arrived (they didn't tell me that you could do it through the page), 10 days passed and I called to request the invoice and that's when they told me to do it on the page, I enter to the page and ask for information on the sales note, note that they did not give me when I paid 1200 consultation (it cost as if it were the first time although it was not the first time but since some years have passed they consider me like that!!!) So I still don't have the bill, now I'll have to call again to see if they give me the information on the bill of sale because I only have the prescription!!! They have a mess with the appointments and with the administrative part, they made me wait a long time for a quote and to collect the consultation! They gave preference to another patient who arrived later because she is subsequent and her bill was higher!!! Tremendous disappointment has given me to attend Racderma Satellite!!!!