RACO AUTO BODY CENTER - 97205 Mérida

AWFUL SERVICE...DO NOT TAKE YOUR VEHICLE TO THIS PLACE...AXA INSURANCE SENT MY CAR TO THIS PLACE DUE TO A COLLISION...I HAVE BEEN WAITING FOR 3 MONTHS FOR MY CAR TO BE DELIVERED TO ME...HOW IMPOTENT FEEL... IN THEIR HANDS

Terrible service, their contact number always hangs up on you and if you send WhatsApp messages they do not respond. When I communicated this they told me that they do not answer because they are very busy, then the diagnosis time is at least 3 days and they do not call you to tell you what state the vehicle is in, I had to be calling constantly until I managed to get them to answer me. The delivery day was scheduled at one hour, they started late and it took me almost 2 hours and they still haven't delivered my vehicle and the cherry on the cake is that they tell me that they don't accept cards, only payment in cash and that was not communicated to me and nobody informs you of things. Very disorganized, almost no communication. Terrible customer treatment and ridiculous that at this time they only make cash charges. Even the store 2 houses where I live supports card payments and transfers. I'm really upset with the lousy treatment.

Terrible service, a friend had already told me about it, and indeed, I verified it, since you arrive they treat you with the tip of the foot, they underestimate you, they have too many jobs, only for evaluation they make you wait 15 days, if someone is assigned this workshop better call the insurance company and ask for the change to another, I already did it, I prefer any other workshop than Raco

Terrible attention, they take care of you lazily, they take hours to attend you, the receptionist spends it on her cell phone, they diagnosed my car and left it outdoors with the windows down, the whole interior got wet and they are not responsible, I left the crystals up and they lowered them. The parking place is occupied by them, you arrive by car and they tell you to remove it and see where to park, disgusting workshop, disgusting attention.

It does not have the Mission that its plate says, nor the vision and much less with the warm policy, it took my Vehicle 85 days in the workshop for it to be delivered to me, a week later I took it again because it overheated, and I pulled towards one side and the A/C stopped working and it still took a day and a half for them to tell me there is nothing. They told me that they repaired the Rhine, I don't understand how else I left the safety bolt. And when I took it because it was pulling, they called me to ask for the safety bolt, to be able to remove the tire. In other words, they did nothing to him in the 85 days. The advisor was very kind to me.

My experience simply and simply lousy. 5 months my car there to fix a blow not so complicated. Poor quality. Poorly done jobs. I work you. Irresponsibility. An ordeal. I just don't recommend it at all