Rancho JV - 45424 San Francisco de la Soledad

Terrible service, they rent you something and when you arrive they do not fulfill what they rent you. The customer service is terrible, it is not recommended

The pool is not heated, a larger place was expected

It is from the drawer, DO NOT RENT IT, the staff is despotic, there is no water in the bathrooms and if water comes out it is green, a terrible place, the owners use the facilities while renting it

The place is comfortable the only bad thing is that the pool is cold

It is a spectacular place to go to enjoy and disconnect to meet yourself and enjoy with the family a very very nice place has a pool game room room for breakfast and lunch green areas cave kitchen and kitchens (equipped) the kitchens have extra cost has a store for the most necessary and there are stores very close to the house the entries are of two simple and multiple types that do not ask anything of those of a 4-star hotel the gentlemen are super friendly and not at all annoying with the tenants. really if you want to spend a great day either as a family as a couple or alone this is the right place.

The place leaves very little to decear, there is no privacy, very bad service, they want to charge you for everything, there is no water and if that were not enough, you have to live with your family because they do not leave the pool, they do not take care of the guest, well ignored, I do not recommend it ???

It is a country place that could really be very quiet and relaxing, especially in the mornings, which is what you are looking for when renting a place like this: REST. The rooms are simple and comfortable and there are quite a few, the living areas are good, some better distributed than others, but comfortable and there are tables and chairs freely available, the well-kept gardens and children's games in good condition, the pool that although it is small, it would be nicer if they added a heater as it can get very cold if there is no sun (they should say this up front). However, I think that the faults of the place lie mainly in the "management" of the owners, since the problems that we found, for the most part, are solvable, if the owners change their way of running the place. To mention a few, at least the ones we noticed, are: -Need to define well what they are: Hotel? Rest house? Spa? Medium event terrace? The family home of the grandparents for the family of the owners to rest? Because ranch, they are not. It doesn't seem to be important, but even the fact that the place doesn't have a clear name on social networks or on the façade makes the business less serious. -The prices must be according to the services that are offered and especially considering those that ARE NOT OFFERED. In the same way, they should be clear with the services and areas of the place that the client is really going to be able to count on. Simply to prevent you from feeling cheated. -If the place is being rented by a family or a group, it is somewhat inconvenient to share the facilities with the family of the place ALL DAY, since it takes away the privacy of the instance, especially if what one wants is to rest and use the pool for which you are paying. It would be different if beforehand, one rents knowing that he is going to a Spa or Hotel, where he shares areas with more people. But no, at least we were told that we would be alone, although it was not. -Maybe they could consider hiring someone for that person to take care of the local store and at the same time be aware of customer service in general, since, returning to the subject of the owners, they seem to have other priorities or jobs, and neither It's like they have the right attitude to deal with people, especially the daughter of whom we believe was the owner and is "in charge", that although she said apparently "kind" things, arrogance is perceived and sometimes even mockery when saying things, no humility or being somewhat helpful. The only thing he is aware of is to see how much he is going to charge you, what he can charge you, his computer, his telephone and from time to time his daughters in the pool, by the way, occupying the space that someone else rented. Since, if they want to manage it like a hotel, there is a reception in any hotel, no matter how simple it may be, and from this, it is from where both customer service, as well as the maintenance of the place or the cleaning of the same is managed. The only ones who did their job well were the cleaning lady and the maintenance guy, very kind and attentive. In short, although we went with the best disposition and not in a demanding plan, we already knew in advance that it was something a bit rural and simple, we did not expect much, the truth is that it was an uncomfortable stay, we would not return and we would not recommend either, there are better options, with better service and even at better prices. To get to know a new place and not get so far from Guadalajara, we take a risk and the photos attract, but we regret it, it's not worth it, we believe that the positive comments here on Maps are from relatives or friends of the owners, because of Otherwise, it doesn't make sense. If you are reading the opinions to know if you want to know RANCHO JV, personally, I would recommend that you keep looking. Due to the way they are managed, you will probably have a better time renting some rooms in a spa and there you can even find one with heated water in its pools as there are many. Or even with private pools. If you are looking for privacy or service, less.

It's like a spa, they don't rent you the terrace with privacy, but whoever arrives can enter and the cost is not like a spa, they charge you as if it were renting an exclusive terrace for your event, but it's not like that. Too bad they don't explain when booking dates if they don't tell you when you're at your event. And the price is normal if it were rented exclusively for your event.