Raqsa - 76130 Santiago de Querétaro

Reception needs more development and lack of customer service, there are ways and means of explaining things... Greetings!

Terrible service, the girl at the window, terrible profile for customer service, nothing of what she says is understood, the mechanics are terrible, the owner or manager the same zero tact or consideration for customers even when errors come from part of them, they take days to do the job and the worst of all is that they are EXPENSIVE, a job there they spend more than $ 10,000 and to finish grinding the "new" parts that "according to" they only work when you pick up your car , leaving there or they break or simply stop working because of cheats ... I give them a 0, BAD

Very very bad everything, the service, the attention, the price, zero recommended

Very well they complied with everything they told me in cost very well. The truth is that I am not complaining, on the contrary, I read many bad references and even so I took a risk. Personally, they complied with me in everything if they marked me for some rubber bands, but until then I do recommend them with the work they have done for me so far

I am never one to leave negative reviews and speak ill of a place but unfortunately the situation warrants it. If you don't want to receive bad treatment and bad manners, I recommend looking for another option where they do care about the clients and give us the dignified treatment that we deserve as such. I have taken several vehicles and everything was relatively acceptable, it did not go beyond the bad manners of the reception girls (as if they were doing us a favor by serving us as customers) but it was compensated by the work of the mechanics. But having dealt with the "manager" today left me much to be desired, a detestable, arrogant, overbearing guy with very bad manners as a simple client and I simply do not return again and all the collaborators are afraid of him and maybe go with the flow to keep the job. I went for the AA repair on a 2009 Ford Fusion and at my request the radiator check. The air was repaired and the diagnosis of the radiator was that it was necessary to change it, I authorized the budget and everything was fine until then, on Saturday I went to check the work and the radiator still had not arrived, SO I REQUEST THE CLEANING AND DRAINING OF THE ENTIRE COOLING SYSTEM . It was a new radiator, logically it deserved the cleaning of the entire system, I asked the mechanics and I asked the reception girls. And today, when I return to claim this and other details, the guy is very sure of himself and argues that the budget was not authorized. I guess it didn't require authorization since I applied for the job. In short, if you have problems, if you don't like your job or don't want to go to work, please don't do it and treat your new clients better, WHY AT LEAST WE DON'T COME BACK AGAIN.

I asked by phone for a piece they even told me the price. When I arrived they wanted to charge me for an adaptation, not the original piece as I had asked. Which was much more expensive than the original. It is not the first time that I see that they are overpriced and the attention leaves a lot to be desired. They made me waste time and gasoline by deceiving me that they had it.