Ray Wilson Family Fitness Puebla - Santiago Momoxpan

I arrived and they inform me that they are going to close for a holiday; the receptionist on duty used a scolding tone, stating that the time change was notified through social networks; however, reviewing in front of her the networks that she herself was pointing out to me, there was no post about the schedule in any of them. Otherwise, all good ?

I signed up to stay for a FEW MONTHS, for that, like all gyms, they make you sign a contract, having said that I asked the man with whom I signed the contract if I could cancel whenever I wanted, he told me that without any problem, yes, when I wanted to cancel he told me that YOU COULDN'T UNLESS IT HAD BEEN A YEAR and to cancel my MEMBERSHIP I had to give it to someone to pay for it, a friend who wanted to enter the gym, ME BEING A MINOR because I don't take what I sign very seriously neither the contract and they only ASK YOU FOR A CREDIT OR DEBIT CARD TO PAY nothing is in cash, (THIS IS DONE TO CONTINUE CHARGING YOUR CARD) and the card for being a minor was not mine, the case in all this is that IT WOULD NOT LET ME CANCEL IT I had to transfer it to someone and they gave me different options and many buts, (I could freeze it but only three months minimum, my mother, friend or family member would enter, if I did not want to continue paying they would charge me a fine, a compensation , etc.) my relatives they are lawyers so my brother took over and he entered the gym I no longer knew if the MEMBERSHIP was completely canceled and READ WHAT THEY SIGN!!! MEMBERSHIP IS NOT THE SAME AS MONTHLY PAYMENT The gym is good, the machines also have a lot of variety, and it is VERY big, the bathrooms are very clean, the staff DOES NOT pay any attention to you, they just walk around and talk, if you are a beginner and you do not know what to do DO NOT GO, and those who attend the reception, if they show a good face, they do their job correctly

The facilities are excellent, very good equipment and it has other disciplines, in addition to the fact that the instructors focus on what you are looking for, they take you well, I went for 2 months, due to a change of work residence to Yucatan, I request that my contract be canceled but there is a penalty, They discount me the whole year, the contract ends and they keep charging me!!! The gym is in Puebla and they want me to cancel personally, incomprehensible but real. Nothing is fixed by phone and the ladies who attend were very curt.

I like it very much, very good classes, I attend at 6am and a super cool atmosphere, very motivating, EVERYONE very applied in their routines, good facilities and security measures, I recommend it.

The gym is large, beautiful and very functional, the staff is friendly. Due to a pandemic, the cost is accessible and you do not pay a monthly fee. I highly recommend it.