Redpack Mensajeria Y Paqueteria - 36667 Irapuato

There are 2 times that they throw my orders on the balcony without leaving a note or anything and spoiling one of them, if it weren't for the fact that I tracked the order and marked it as delivered, I wouldn't have given it to them, disgusting their service.

Hello, I am very upset with the parcel, they delivered my order yesterday and 3 of my packages were open, one was closed with yellow tape and another was opened as if with a knife and the other was only broken and they took some things, and I did not realize account until I signed for the delivery and the delivery man had already left, and I don't know how to solve the problem

Terrible service, the lady almost closed the door in my face... After 3 times I went and They say they bring the packages to your home and it's not true, and they don't answer the phones......?

I went to pick up a package, since they told me through whatsapp that my address is "red zone temporarily without coverage". When it was my turn, I kindly agreed that the person who attended me would give the service to someone who arrived after me, since he said that it would not take up much time, later, he attended me, in a not very friendly way, and finally he did not He gave it to me, he told me that he could not deliver the package without an ID and I understood his point, but I asked him to please inform the requirements in his messages, since I was away from home and I did not have any (I was able to save myself the return trip) . He rudely told me that this was not his problem and it continued to be more so, because I told him that neither was mine if they could not go to my home and they did not give me the appropriate information to pick up the package there. She became more and more rude and I had no choice but to withdraw.

Parcel crap and it's not enough for me!!!! they never answer the phone you go to the branch and they tell you that the system has shut down they serve you reluctantly everything is dirty I think I left there with lice an ugly thing

The worst package in Mexico, super late, and liars, they say they can't find you and return your packages, when they didn't even come, they take almost a month to deliver, and when you want to know which branch your package is at to pick up, they don't tell you They give information, why it is domiciled, but they don't deliver your package either, they give you numbers that they never answer, and when I called their offices to ask why they took so long to deliver, they told me why it was the most requested package, please !!!! Just why the shein application where I order does not give me the option to choose a parcel, otherwise it would be the last parcel that I would order, instead AMPM a parcel that by the way I did not know, without super punctual and formal I recommend them 100%

Terrible service they never answer the phone, and the person they have in the office has no idea what customer service is, is rude and despotic to people who come for a package. They do not take into account that they are service providers and must behave up to the task. They should give them courses or something like that. if they intend to have it there. Because they should fire her. In fact, in front of my mistreatment of a lady from the ranch who had already gone on other occasions and did not give her a solution, she only made her walk around. On the pretext that "there is no system". She wanted to do it to me. , but I did not allow it. and the boss flap since I called him. And she agreed with her, since she made herself the victim before the boss, but I don't think mine is the first complaint from this horrible lady.