Refaccionaria El Duende - 68050 Oaxaca de Juárez

Very bad attention, I had my blender repaired and they have it for me in eight days just to change a button when I pick it up, they do not return the advance I left, I bought a piece that they told me cost one hundred and twenty pesos, I paid for it at the checkout and at to pick it up they asked me for more money and to step aside because they were going to attend to someone else, they left me standing without them explaining what was happening there is no one in charge to solve it and I had to pay them the rest and they did not give me proof of payment Which leaves me thinking that it is for them, if the employee made a mistake when giving the price, she had to inform me, she never told me that she was wrong, they lack training and courage.

I see with surprise that they have improved the attention a little, I hope it was not by chance. You have to queue to enter and the prevention measures for covid are good; They take temperature, put alcohol with gel and wait for someone to call you to be able to enter, it seems very good, only that it may take several minutes for them to call you, although you see employees walking through the counters and there is only one customer buying, I do not understand What will the others do, however, today it happened to me that a young woman who was placing product outside the counters, as soon as she saw me, went to the counters and called me immediately and her attention was careful and specific. I had never seen it and new young people are seen which is perhaps what this store was missing. I no longer saw previous employees who, in my opinion, were slow to attend and with a bit of a bad temper. Hopefully they continue to do their best, because although their products are more expensive than in other places, it is close to my home.

Large assortment of accessories for household appliances and hardware at a good price and the convenience that they open on Sundays. You will surely find what you are looking for.

I found almost everything I was looking for, I feel that the staff should team up and support their counter colleagues so that the customer leaves 100% satisfied.

I understand that due to the pandemic not two people can enter, but they must have control of the total number of visitors since my teacher had to tell me which pieces I should buy and I was going to pay, but the lady who puts the gel at the entrance took me out of the way despot. It didn't seem like the deal because I always greet and thank duly every time I go

What I like the most is the attention they offer you, and the place is very assorted throughout its bouquet, they serve you quickly and their prices are cheap.

They do not have the spare part that I asked for

I took an iron to do a mtto and when I went to pick it up it was a drop of water I told the manager not to give it that way and he told me that since they didn't test it with water when they left it he was sure of what I was saying anyway worst day in terms of repairs, that is if they charged me completely for the bad service I did